Czech Airlines JSC is one of the first airlines on the planet. In 6 years she will celebrate her centenary.
Back in October 1923, the government of what was then Czechoslovakia decided to create a national airline and called it Československé aerolinie (Czechoslovakian Airlines) or CSA for short. This abbreviation has survived to this day in the form of a logo. Since 1994, the official name of the company has been České aerolinie (Czech Airlines) or Czech Airlines in English.
3 years after its founding, CSA became one of the members of IATA (International Air Transport Association). In 2001, it joined the global aviation alliance SkyTeam, which united more than 20 carriers from 4 continents.
Since 2009, CSA has undergone several privatizations, as a result of which, since 2013, its main shareholder is the national airline of South Korea, Korean Air Lines Co (44% of shares). The Czech Republic owns 19.74% (through PRISKO a. s.) and 2.26% (through the Czech insurance company Česká pojišťovna a. s.).
Czech Airlines JSC has a certificate of conformity with ISO14001 (international environmental management system standard) and an IOSA certificate (operational safety audit program).
The national airline of the Czech Republic has an official website (www.csa.cz), which is also translated into Russian. It has a convenient menu with the necessary sections, where the user can find background information, information about special offers, routes, loyalty programs, as well as book and buy a plane ticket, and do online check-in for a flight.
Tariffs and baggage rules
Czech Airlines customers can purchase one of five fares depending on the number/weight of baggage and additional conditions of service.
The Economy class is divided into 3 offers:
- Lite: 8 kg hand luggage is allowed, baggage is paid additionally, ticket exchange is subject to a fee, no refunds are made, seat selection is paid (from 5 EUR), meals from 9 euros, bonuses from 20 to 100%;
- Plus: free carry-on luggage (8 kg), small personal bag (3 kg) and luggage (23 kg), exchange with collection, no refunds, choice of preferred seat (from 10 EUR), meals paid, bonuses 20-175%;
- Flex: hand luggage 8 kg, bag 3 kg and luggage 23 kg, exchange and return of ticket with fee, choice of preferred seat (from 10 EUR), meals light snacks and menu (from 9 EUR), bonuses from 20 to 175%.
The Business tariff has 2 options:
- Business Lite: free carry-on luggage 2 pieces. 8 kg each and 2 pieces of luggage. 32 kg each, ticket exchange with fee, no refund, paid seat selection, meals provided, bonuses 175-200%;
- Business: hand luggage (2*8 kg), luggage (2*32 kg), ticket exchange and return with collection, seat selection possible, meals, bonuses from 175 to 200%.
The dimensions of hand luggage must be no more than 55-45-25 cm. Luggage dimensions are a maximum of 250 cm in the sum of three dimensions. For excess baggage allowance, surcharges range from 25 to 70 euros (depending on the flight and place of payment).
All fares have a 90% discount on tickets for children under 2 years old who will sit on the lap of an accompanying adult. If a small child is equipped with a special car seat in a separate seat, then the cost of his flight will be 75%. You can also leave a request for a baby cot through the contact center.
Economy Plus and Flex and Business tariffs allow passengers under 2 years of age to carry luggage weighing up to 10 kg. More information about the rules for traveling with children can be found on the official website of the CSA.
Online check-in
You can check in online 36 hours before your flight, so you don’t have to waste time on this procedure at the airport. It involves 5 stages:
- Personal identification (you need to enter the passenger's last name, booking code or e-ticket number);
- Route sheet (selecting the desired flight);
- Information about passengers (list of tourists checking in for this flight);
- Boarding pass (checking the specified information, printing the pass or sending it by email);
- Completion of registration.
When completing online registration, you can enter the details of a regular customer and view the selected seats on the salon map. Some countries receiving Czech Airlines aircraft may request additional information about passengers. The security service will also need certain information. All requested data must be indicated in the appropriate lines.
Loyalty program OK PLUS
The OK Plus loyalty program has been developed for ChSA’s regular customers. Moreover, it can be used by passengers of any airline that is part of the Sky Team. For each flight completed or the services of partners used, they are awarded miles, which can then be exchanged for rewards. OK Plus partners are more than 90 companies: banks, hotels, etc.
Participation in the program is free; to register, you need to fill out an online application, after which the client will receive a temporary participant card by email. After the first transaction, a permanent membership card is delivered to the client by mail. Depending on the number of points accumulated in a year, you can get a Silver, Gold or Platinum Preferred Card, which offer additional bonuses and promotions.
Rewards provided in exchange for miles are:
- Bonus tickets (at economy and business rates);
- Increased baggage allowances;
- Entrance to the VIP lounges at CSA Airport in Prague.
Holders of OK Plus privileged cards receive Business Menu meals, priority check-in, baggage check-in and collection, skip-the-line boarding and other bonuses.
Airline contacts
The airline's head office is located at Czech Airlines, Customer Care Dept. Evropska, 846/176a 160 00 Prague 6 – Vokovice Czech Republic. The telephone number of the 24-hour contact center is +420-239-007-007.
In Moscow, the Czech Airlines representative office can be found at ul. 3rd Tverskaya-Yamskaya, 31/35, phone +7-499-653-7144. The Czech airline also has offices in other cities of Russia - St. Petersburg, Samara, Yekaterinburg.
Aircraft fleet
Currently, CSA has a transport fleet of 18 aircraft, namely:
- one narrow-body passenger Airbus A320;
- nine Airbus A319 airliners;
- five Air-72s;
- three Air-42s.
Czech Airlines customers can take direct flights to 45 countries around the world. In Russia, Czech Airlines planes land in the cities of Moscow, St. Petersburg, Yekaterinburg, Samara, Rostov-on-Don, Kazan and Ufa.
In 2016, about 2.71 million people used the services of the Czech airline.
Some people like to travel by car, others prefer to travel by train, but the fastest and easiest way to get to the Czech Republic is by plane.
The planes of the national airline ČSA will take you to the Czech Republic in a matter of hours. Reliability and comfort - this is what Czech Airlines has been guided by for 90 years. And in this she succeeds very well.
Start
Czech Airlines is largest airline in the Czech Republic with long traditions. Its history begins in the twentieth century. It started operating on October 6, 1923 and immediately received the status of the national state Czechoslovak airline. The company then changed its original name ČESKÉ AEROLINIE to Czech Airlines.
Three weeks later, in October 1923, the first flight from Prague to Bratislava took place. At first, planes flew only within Czechoslovakia. 7 years later, in 1930, the first international flight Prague-Zagreb took place.
A memorable photo from the first international flight of České aerolinie.
For almost 15 years, all ČSA flights were operated without flight attendants on board, and only in 1937 did the first flight attendants appear on line flights. The airline began to care about the comfort of passengers.
1957 The Il-12 plane from Československé Státní Aerolinie landed in Paris.
1958 Airplane Tu-104. Soviet aircraft manufacturing was in demand at that time.
From then to this day the airline constantly growing and improving. Like every company, Czech Airlines has successes and failures. However, management is committed to ensuring that ČSA proudly bears the title of national airline. Therefore, there are more and more “ups” and recognitions over the years. Czech Airlines has been repeatedly named the best airline in the Czech Republic, and the international aviation organization OAG recognized it the best airline in Central and Western Europe.
SkyTeam
Czech Airlines has been trying to meet international standards and for 13 years now is a member of the largest aviation alliance SkyTeam. This makes it possible to make passenger travel easier, faster and more enjoyable.
Working together with alliance partners, Czech Airlines offers convenient connections and organized transfers for its clients. Well-thought-out flight schedules provide more choice and opportunities for the most intricate routes.
Picture for the curious - a complete list of airlines included in the SkyTeam alliance.
Passengers flying with Czech Airlines have the opportunity to collect flight miles and then use them on flights with any SkyTeam airline.
Reliability is the main principle
Reliability is not an empty word for an airline. Passenger safety is a priority in the work of the HSA.
For 37 years, there have been no fatal accidents involving Czech Airlines aircraft. Agree, this is important.
Czech Airlines is constantly replenishing and updating its fleet. The average age of aircraft is 8 years. As of April 2014, ČSA there are 23 modern aircraft. These include one Airbus 330-300, six Airbus 320-200 and nine Airbus 319-100, designed for long-haul flights. All aircraft undergo strict pre-flight controls and comply with international operational specifications. The aircraft are serviced at the operational center in Prague, where aircraft of other European carriers also undergo maintenance.
A CSA plane at its home flight base.
Aircraft piloting is carried out only by professionals who have been trained and practiced for more than one year at the airline’s flight base. It is located in. For most pilots, a smooth takeoff and soft landing are not difficult, because they feel at home at their “home” airport.
From passenger reviews - Valentina:
“I was flying from the Czech Republic to Belgium. Check-in went very quickly, the remarkable thing is that when they were already on board, the company employees announced that passengers with children would go through first, and then everyone else. I have never encountered anything like this, I think the mothers were very pleased. The flight was 1 hour 20 minutes, we offered a hot sandwich for breakfast, and there were plenty of drinks. The staff were very helpful, but what I liked most was the soft landing.
The crew and flight attendants are attentive and polite. They also have very beautiful uniforms in corporate colors.
It seems that here they are - clouds, and the plane is already rapidly heading down and landing very smoothly. I like it when I sat down, as if on a pillow. After such a landing, the fear of flying disappears.”
85 years of IATA membership allows the airline to constantly improve the reliability of its operations, as well as effectively control costs and provide quality service to travelers.
Flight geography
The airline is based in Prague at the airport. Vaclav Havel. Czech Airlines planes fly from Prague to most European countries, America, Central Asia, the Middle and Far East, Transcaucasia, Russia and the CIS countries. Transportation is carried out to the main airports of cities and countries. Thanks to this, passengers reach the final destination of their journey quickly and comfortably.
Boeing 737 ČSA landed at Samara airport.
ČSA airline planes are flying to the following Russian cities: Moscow, St. Petersburg, Yekaterinburg, Irkutsk, Kemerovo, Omsk, Samara, Rostov-on-Don, Perm, Ufa. There are also flights to some cities of the former USSR: Almaty, Yerevan, Tbilisi, Donetsk, Kyiv, Lvov and Minsk.
Representative offices of Czech Airlines in Russia
ČSA has representative offices in many large cities, where every client can turn for help and solutions to pressing issues. In Russia, the airline's offices are open in:
- Moscow;
- St. Petersburg;
- Samara;
- Yekaterinburg.
In Moscow, the Czech Airlines office is located at: 125047, Moscow, st. 3rd Tverskaya-Yamskaya, 31/35, tel.: +7 499 973-18-47.
Don't be discouraged if you don't find a CSA office in your city. Call the toll-free line 8 10 800 22 44 33 66, and the company’s employees will be happy to help you.
Everything for the convenience of passengers
Czech Airlines is constantly working to improve the quality of passenger service, constantly offering new services. For the convenience of passengers, there is an official website: czechairlines.ru
The main page of the site is simple and convenient.
You can also receive other services through the online service:
- read general information for passengers;
- reserve tickets;
- complete online registration;
- order special service.
How to buy a CSA ticket
Buying a ticket for a ČSA flight is very simple. It is enough to reserve it through the company’s online service or by calling. Passengers who are more comfortable with traditional purchases can purchase tickets at any ticket office.
At the airline discounts, bonuses and air ticket sales are practiced. Therefore, check the ČSA website more often, maybe you will be able to buy tickets at a good price.
Flight rules
Registration
The rules for transporting passengers at Czech Airlines are not fundamentally different from the generally accepted ones. You must arrive at the airport in plenty of time to drop off your luggage and check in for your flight. At the airport. Vaclav Havel, Prague, check-in for the flight ends 40 minutes before the scheduled departure time.
At Prague airport, check-in for flights takes place at these same counters.
You can also register for a flight through the company’s website.
Baggage
Czech Airlines provides its passengers with a baggage transportation service. In standard economy class You can carry 23 kg of baggage per piece free of charge. You are allowed to take into the aircraft cabin a bag weighing no more than 6 kg and not exceeding the dimensions of length - 55 cm, width - 45 cm, height - 25 cm. If your luggage exceeds the specified standards, you will need to pay extra for hand luggage - 60 euros, for checked baggage weighing no more than 32 kg - 60 euros. You will also have to pay for non-standard luggage.
Do not forget to remove prohibited items from your luggage and carry-on luggage.
If you are flying from the Czech Republic or any other European country, you cannot take weapons, piercing or cutting objects, toys that imitate weapons, or toxic substances into the aircraft cabin. You can find the full list of items prohibited for transportation.
Think in advance about how to prevent excess luggage. The permissible limit is 23 kg. Real Czech beer in your suitcase can play a cruel joke on you.
It is possible to take necessary liquids (water, drinks, medications, toothpaste, liquid baby food) in a volume of no more than 100 ml each in your hand luggage. All liquids must be packaged in one clear plastic bag.
If you are flying from Russia, Please note that you cannot take any liquids into the aircraft cabin, with the exception of medicines confirmed for carriage by a medical certificate. You can find out more about the rules for transporting liquids.
Aboard
Before entering the aircraft deck you must go through security control. You are required to undergo a personal search and present your boarding pass and passport.
Based on the class ticket you purchased, you will be provided with the appropriate service on board. For business class passengers, a larger volume of services is provided.
The flight attendants are friendly, courteous and efficient.
Economy class passengers can also count on decent service, hot meals and excellent service.
What do you want: chicken with potatoes.....
...or pork with spinach and dumplings?
By the way, you can ask the flight attendant for beer. Quite seriously... and completely free.
Well, we ate and we’re almost home.
From tourists' reviews - Oleg A.
“I constantly fly on business trips and always happily use the services of Czech Airlines. On the positive side, I will say that they always have clean planes, excellent piloting, friendly flight attendants and decent food. Their base airport in Prague is also unrivaled.”
You look out the window and it’s not scary at all... Reliability.
Czech Airlines takes care of all its passengers. If you are traveling with children, animals, or for any reason require special services and assistance from flight attendants, you can count on additional services provided by the airline.
From passenger reviews - tourist Sergey:
“I would like to express my gratitude to the commander of the ship and the crew who piloted the plane from Rostov to Prague on May 5, 2013. Great flight, minimal turbulence, great landing! Careful and kind attitude towards little travelers (the children were given coloring books, pencils, toys). Everything was provided upon request. Good selection of hot dishes. At the Czech airport on the way back, our luggage was accepted very quickly. Many thanks to the air carrier for a safe and comfortable flight.”
Thank you, it was a great flight!
After the flight
After the flight, passengers will undergo standard procedures - miles accrual and baggage claim.
Unfortunately, sometimes it happens that luggage gets lost or is not delivered on time. Do not panic! Contact the airline staff or the Lost Faund baggage tracing desk; there are these at every airport. Draw up an act and move on. For less worry, you can track your luggage search online. Czech Airlines employees will make every effort to locate your luggage as quickly as possible.
All this allows us to talk about Czech Airlines as one of the best airlines in Europe. You will not regret if you choose ČSA as your carrier. Have a comfortable flight!
Irina Sidorova
Hand luggage
You can take hand luggage into the cabin with dimensions of 55x45x25 cm.
- in economy class - one piece weighing 8 kg;
- in business class - two 8 kg each.
In addition, you are allowed to carry a handbag, briefcase, bag with a laptop or a bag with purchases from a Duty Free store up to three kg and dimensions 40x30x15 cm. This option is not available only to those who bought cheap Czech Airlines tickets and fly at the LITE Economy fare.
Checked baggage
- LITE Economy fare - checked baggage not included;
- other economy class tickets - one suitcase weighing 23 kg;
- business class - two pieces of 32 kg each.
These rules apply on all flights, with the exception of flights to Seoul, where the rules are as follows:
- PLUS Economy tariff - one suitcase weighing 23 kg;
- FLEX Economy tariff - two 23 kg each;
- BUSINESS LITE and BUSINESS - two pieces of 32 kg each.
For owners of Silver, Gold and Plastic OK PLUS cards, one additional piece is included: 23 kg for economy class, and 32 kg for business class.
Compared to other airlines, Czech Airlines allows passengers to take large luggage on board - its length, width and height can be up to 250 cm.
Excess baggage
European routes and flights to the Middle East
Each additional place:
- 25 euros when paying on the website more than 36 hours before departure;
- 35 euros - in less than 36 hours35 euros;
- 45 euros - at the gate.
Additional payment for excess weight in economy class up to 32 kg:
- 25 euros - if paid more than 36 hours before departure;
- 35 euros - if you pay later.
Flights to and from Seoul
Additional seat for all passengers:
- 60 euros when paid before departure;
- 70 euros - at the gate.
In economy class, excess weight up to 32 kg will cost 60 euros.
Please note that you can only pay for luggage at the gate using a payment card. If you want to pay in cash, you will need to independently look for a counter where you can do this.
Flying with children Czech Airlines
Parents can choose the fare for a flight with a child on Czech Airlines themselves: if the child travels on the lap of an adult, the price will be 10% of the full ticket price. If a separate seat is required, you must pay 75% of the adult ticket.
Traveling with a child under two years old
According to Czech Airlines' rules for flying with children, passengers under two years of age can travel on an adult's lap, in a separate seat in a car seat, or in a baby cot. A carrycot measuring 75x34x22 cm for children up to 11 kg can be obtained when flying on an Airbus A319/330. However, it is provided only for business class passengers.
If a child is traveling on an adult's lap, they are not entitled to carry-on baggage. It is only included when booking a separate seat. As for checked baggage for children, it is not included in the LITE Economy fare; other tickets include one piece of up to 10 kg and 115 cm in the sum of three dimensions.
In August, Czech Airlines offers a number of profitable flights to the following destinations:
Prague - Kosice, Budapest - Brussels, Prague - Frankfurt, Bologna - Prague , Prague - Budapest
Flights to countries
Denmark, Austria, France, Netherlands, Hungary
Czech Airlines aircraft
The Czech Airlines fleet consists of the following aircraft:
Airbus A319, ATR 42-500, ATR 42-500, Airbus A330-300, Airbus A321
Czech Airlines also offers favorable tickets to a number of other destinations. You can compare airfare prices using the search form on TripMyDream
Passengers of Czech Airlines can fly in the following classes: economy, business. To buy a Czech Airlines ticket cheaply, use the low price calendar, the air discount catalog and subscribe to price updates.
Answers to frequently asked questions
- Can I check in online for a Czech Airlines flight?
Online check-in for Czech Airlines flights is available on the official website or using the mobile application. You can independently choose a seat on the plane that is convenient for you, print out your boarding pass or save it on your mobile device.
- Can I receive compensation if my Czech Airlines flight is delayed or canceled?
You can receive a refund of the cost of an unused CSA Czech Airlines ticket in case of flight cancellation or refusal to continue the flight if the flight waiting time is more than five hours.
- Where can I contact if my luggage is lost or damaged by Czech Airlines?
For all questions related to loss or damage to baggage, please contact the Unclaimed Baggage Room at the appropriate airport, without leaving the arrival area, on the day of loss or damage to baggage.
- Can I return a purchased ticket for a Czech Airlines flight?
You can return your purchased ticket to Czech Airlines. A service fee will be deducted from the refunded amount.
- What conditions does Czech Airlines provide when traveling with children?
Children under 2 years old fly free, children from 2 to 12 years old pay the appropriate child fare.
- Does Czech Airlines provide free meals on board?
Free meals are provided.
- Does Czech Airlines provide additional services for passengers with disabilities?
Additional services for passengers with disabilities are provided. If you require additional assistance from service personnel during air travel or ground handling, you must notify the airline: - in the case of air transportation on a stretcher - no later than 72 hours before the scheduled departure of the flight; - in all other cases – no later than 48 hours before the scheduled flight departure.