Our website and mobile application "Russian Railways Passengers" (hereinafter referred to as the application) offers the service of issuing and paying for electronic tickets without commission for an individual using his bank card.

These rules contain all the essential conditions for the sale and return of electronic tickets.

Pay special attention! When issuing and returning electronic tickets, we recommend using the following browsers: Internet Explorer version 10.0 and higher, Mozilla FireFox version 40 and higher, Google Chrome version 38 and higher, YaBrowser version 10 and higher.

JSC Russian Railways is not responsible for:

• incorrect email address specified by the user in the user profile;
• mail client settings on the user side;
• service settings of the operator providing email services.

After paying for the e-ticket, a control coupon for the e-ticket is generated.The control coupon is a document of strict accountability, but is not valid for boarding the train.

FOR LONG LONG TRAINS DEPARTURES FROM AUGUST 1, 2018, TICKETS SHOW ONLY THE LOCAL TIME OF THE STATION OF DEPARTURE AND DESTINATION.

To travel by train:

- complete electronic registration on the website and receive your boarding pass electronically (for trains with electronic check-in service).

If you have completed electronic registration for domestic and international trains No. 13/14 Moscow - Berlin - Moscow, No. 17/18 Moscow - Nice - Moscow; No. 21/22 Moscow - Prague - Moscow; No. 23/24 Moscow - Paris - Moscow; and trains running in the Russia-Finland connection, then boarding the carriage is carried out upon presentation to the conductor of the carriage of an electronic ticket (boarding pass) on paper (A4 format) or the screen of a mobile device and the identity document of the passenger indicated in the electronic ticket (for children Children under 14 years of age are allowed to present a notarized copy of their birth certificate on domestic Russian trains.

If you have completed electronic registration for international train No. 9/10 Moscow - Warsaw - Moscow, No. 6 Moscow - Ulaanbaatar, No. 306 Irkutsk - Ulaanbaatar, then boarding the carriage is carried out upon presentation of an electronic ticket (boarding pass) to the conductor of the carriage. on paper (A4 format) and the passenger’s identity document specified in the electronic ticket.

If you have completed electronic registration for a train between Russia and Latvia, Russia and Belarus, Russia and Kazakhstan, Russia and Lithuania, Russia and Moldova, Russia and Estonia, Russia and Kyrgyzstan, Russia and Tajikistan, Russia and Abkhazia, then boarding the carriage is carried out upon presentation to the carriage conductor of the passenger’s identity document specified when purchasing the electronic ticket. When boarding the train, you must have an electronic ticket (boarding pass) printed on paper (A4 format). Attention: when departing from Vilnius, you must have an electronic ticket (boarding pass) on paper (A4 format).

- or on a travel document form at a ticket office or self-service terminal IN THE TERRITORY OF THE RUSSIAN FEDERATION . The operating hours of ticket offices can be found in the section.

1. Rules for issuing electronic tickets on the website or through the application

Electronic tickets are issued on the website no later than 1 hour before the train departs from the passenger boarding station. For long-distance trains equipped with devices for monitoring the legitimacy of electronic tickets, traveling in domestic traffic, including trailer and direct carriages, and in international traffic, with the exception of transportation to member states of the Commonwealth of Independent States, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia in 15 minutes before the passenger departs from the landing station.

Electronic tickets are sold for the following trains:

• in domestic traffic within the territory of the Russian Federation (carriers JSC Russian Railways, JSC FPK, JSC PKS, JSC TK Grand Service Express, LLC Tverskoy Express, JSC TKS, JSC AK ZhDYA) , as well as from December 19, 2017 on trains traveling to (from) the Kaliningrad region in transit through the territory of the Republic of Lithuania;
• in international traffic with the CIS countries (the Republic of Azerbaijan - when traveling through the territory of Russia, the Republic of Kazakhstan, the Kyrgyz Republic, the Republic of Belarus, Ukraine, the Republic of Tajikistan, Turkmenistan, the Republic of Uzbekistan, the Republic of Moldova), the Republic of Latvia, the Lithuanian Republic, the Estonian Republic, the Republic of Abkhazia ;
• in international traffic (far abroad) by train:
• No. 9/10 Moscow - Warsaw - Moscow;
• No. 13/14 Moscow - Berlin - Moscow;
• No. 17/18 Moscow - Nice - Moscow;
• No. 21/22 Moscow - Prague - Moscow;
• No. 23/24 Moscow - Paris - Moscow;
• No. 6 Moscow - Ulaanbaatar;
• No. 306 Irkutsk - Ulaanbaatar;
• trains running between Russia - Finland, Belarus - Poland, Belarus - Bulgaria.

Before placing an order to purchase an electronic ticket, you need to authenticate on the site or register. You must remember your personal password to view information about your orders if necessary.

When issuing electronic tickets, the travel details and personal data of each passenger are entered sequentially into the proposed fields. The user placing the order bears full responsibility for the correctness of the travel details and personal data of each passenger.

The user bears full responsibility for the correctness and relevance of the email address when registering and/or changing the email address in the personal account.

Check the availability of electronic tickets in your personal account.

If there are free seats in the Express system, electronic tickets can be purchased.

Electronic tickets are issued according to tariffs for the transportation of adults, children, as well as non-cash tickets for the passage of children without occupying a separate seat at the age specified in section 8.

In CB category carriages of service class 1B of the carrier TKS JSC, electronic tickets are issued at Single fares. A passenger who has issued an electronic ticket at the Single fare travels in a separate compartment of a CB category carriage.

On international trains (far abroad), electronic tickets are issued at Single fares announced for travel in first class carriages and Luxury (business) carriages (1U;1/1, 1I;1/1 and 1A;1/1) . A passenger who has issued an electronic ticket at the Single fare travels in a separate compartment of a first class carriage (Lux (business) carriage).

On trains No. 13/14 Moscow - Berlin - Moscow, No. 17/18 Moscow - Nice - Moscow; No. 21/22 Moscow - Prague - Moscow; No. 23/24 Moscow - Paris - In Moscow, electronic tickets are issued using various special and publicly available tariff plans (full, children, children without a seat, Senior (from 60 years old), Junior (from 12 to 25 years old inclusive). Family (for two passengers in a Lux carriage compartment), Holiday (on birthday +/- 7 days), Wedding (newlyweds within 1 month from the date of marriage in Lux and SV carriages). To apply one of the special tariff plans when issuing electronic tickets, you must select the required tariff in the “fare selection” field. plan.

No more than 4 electronic tickets can be issued in one order, indicating the personal data of 4 passengers.

To avoid misunderstandings and prevent being late for the train, we recommend that when placing orders for trains on a route with transfers, choose an interval between their arrival and departure of at least 3 hours.

The issuance and return of electronic tickets on the website and in the mobile application is not possible during the Express system period.

2. Features of issuing electronic tickets

Seats in different types of cars are issued with different orders, including indicating men's and women's seats (if used in the car) in compartment cars and SV cars (only one of the options can be specified in one order - men's, women's or mixed). In order to avoid conflict situations on the train, the choice of seats must be made in a compartment whose characteristic corresponds to the gender of the passenger ("male" or "female").

It is allowed to issue electronic tickets in one order for the high-speed trains "Sapsan" and "Lastochka" of the DOSS carrier using various special and publicly available tariff plans (Full, children, children without a seat, Senior, Junior, Round trip, road and electronic cards, etc. .). In this case, only one special or general fare can be applied to one passenger. The special fare plan discount applies only to the fare, excluding the service fee. To apply one of the special tariff plans when issuing electronic tickets, you must select the required tariff plan in the “fare selection” field.

When placing an order for travel in a “compartment-meeting room” (service class 1P) of the Sapsan high-speed trains, an electronic ticket is issued with payment for the entire compartment, in which from one to four passengers can travel, and the personal data of each passenger must be indicated. When registering travel for one passenger, an electronic ticket is issued indicating 4 seats. When registering travel for two passengers, the first one is issued an electronic ticket indicating one seat, and the second one is issued an electronic ticket indicating 3 seats. When registering the passage of three passengers, electronic tickets indicating one seat are issued for the first and second passengers, and electronic tickets indicating two seats are issued for the third. When registering travel for four passengers, one seat is indicated in the electronic ticket. The fare is charged depending on the number of seats indicated on the electronic ticket, and the service fee is calculated based on the number of registered passengers. Changes to issued e-tickets are not permitted.

When issuing travel documents for CB category carriages of service class 1B of the carrier TKS JSC using the special SINGLE tariff, an electronic ticket is issued with payment for an entire compartment in which only one person can travel.

The special "SINGLE" tariff is used for a one-time purchase of an entire compartment of a SV car by one passenger. In this case, the tariff fare for two seats and the cost of one set of services are charged. The special fare plan discount applies only to the fare, excluding the service fee.

When issuing travel documents for the carriages of the carrier TKS JSC using a special round-trip fare (with the simultaneous purchase of round-trip tickets), the discount is applied to the cost of travel in the return direction.

You can issue travel documents for the carriages of the carrier TKS JSC using a special round-trip tariff for the following trains No. 31/32 Kirov - Moscow - Kirov, No. 57/58 Yoshkar-Ola - Moscow - Yoshkar-Ola, No. 53/ 54 Cheboksary - Moscow - Cheboksary, No. 41/42 Saransk - Moscow - Saransk.

When placing an order for VIP travel - carriage (category "soft" with class of service "1A", "1M" or "1N") in domestic traffic in international traffic with the CIS and Baltic countries, an electronic ticket is issued with payment for an entire compartment in which one or two passengers can travel. In case of registration of travel in one compartment for two passengers, the personal data of each passenger must be indicated.

Electronic tickets for travel in international sleeping cars (far abroad) are issued for luxury class "Business" carriages, first and second class carriages:

• "Lux" class carriage (business) is designated "Lux", class of service (1A; 1/2);
• The first class carriage is designated "SV", class of service (1L; 1/2);
• second class carriage is designated:
  • "RIC", class of service (2I; 2/3) - for carriages with three-seater accommodation in a compartment,
  • "COUPE", class of service (2K; 2/4) and (2L; 2/4) - for cars with four-seater accommodation in a compartment;

Registration of travel in international traffic (far abroad) in a luxury (business) class carriage is carried out simultaneously for all seats in the compartment. In case of registration of travel in one compartment for two passengers, the personal data of each passenger must be indicated.

When registering for travel on trains No. 31 Helsinki - Moscow and high-speed trains "Allegro" Helsinki - St. Petersburg, up to 4 people can be placed in one order at one tariff. In this case, one electronic ticket will be issued for all passengers on the order.

When placing an order for travel in compartment cars, SV cars, VIP cars, and luxury class (business) cars of the trains of JSC FPK (including cars of JSC TKS), CJSC TK Grand Service Express , Tverskoy Express LLC and PKS OJSC, the cost of electronic tickets includes a fee for using a set of bed linen. When placing an order for travel in a reserved seat carriage of trains formed by JSC FPC, for the convenience of the passenger, it is proposed to pay the cost of travel along with the cost of bed linen; if you refuse to pay the cost of bed linen when placing an order, the passenger will be able to pay the cost of a set of bed linen on the train to the carriage conductor.

Fares on international trains:

• with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia is determined in Swiss francs;
• with European countries (far abroad) is determined in euros.

Payment for travel on the website and through the application is carried out in rubles according to the official exchange rate of the Central Bank of the Russian Federation on the day the electronic ticket is issued.

You receive information about the owner of the carriage when placing an order when choosing a carriage.

For trains departing from Ukraine, at the stage of receiving a certificate of availability, the approximate cost of travel is indicated. The exact fare becomes available to the passenger only before paying for the electronic ticket.

The application does not provide the opportunity to obtain information about the availability of free seats and to purchase electronic tickets for trains of the Ukrainian Railways, transiting through the stations of JSC Russian Railways. Seats on the above trains can only be booked at ticket offices on the territory of the Russian Federation.

About the purchase of all seats in a compartment by one passenger

To purchase on the website all seats in a separate compartment in a compartment car or SV for the passage of the 1st passenger in domestic traffic, you must:

1. indicate the passenger’s personal data 2 times for SV carriages or 4 times for compartment carriages (for each seat),
2. put the sign “in one compartment”, or in the “seat boundaries” field - indicate the specific numbers of seats located in one compartment.
3. pay for all places in one order.

3. "Non-refundable" tariff

From the date of sale on January 20, 2019, the issuance of electronic tickets for travel in SV carriages, compartment carriages and carriages with seats is possible using tariffs that do not provide for the condition of receiving a refund of the fare upon return of an unused travel document (ticket).

On the list of trains and cars in the car where there are seats that can be booked at a non-refundable fare, a special icon is displayed indicating the minimum cost of tickets at the "Full (non-refundable)" fare.

On the page for entering passenger data, you must select the “Full (non-refundable)” tariff; when registering children aged 5 to 10 years, select the “Children’s (non-refundable)” tariff. If a child under 5 years of age occupies a separate seat when traveling on a long-distance train, a ticket is issued for him at the "Children's (non-refundable)" fare.

Cash-free, school or discount electronic tickets for travel on long-distance trains at “non-refundable” fares are not issued.

If a passenger cancels a trip using e-tickets purchased at a “non-refundable” fare, the amount of services or linen will be returned to the passenger, with the amount of the fee for the refund transaction being withheld.

A passenger who has issued an electronic ticket at a “non-refundable” fare can use the same rules relating to cases of stopover or trip interruption and specified in Part 2 of Art. 83 UZHT, the same as any other passenger.

Re-issuance of electronic tickets purchased at “non-refundable” rates is carried out on travel documents purchased at “non-refundable” rates at the ticket office, with a re-issuance fee charged.

For tickets issued at a “non-refundable” fare, “non-refundable” is indicated in the fare column on the control coupon of the electronic ticket. The additional information displays the text: “THE TICKET IS NON-REFUNDABLE.”

4. Filling in passenger information

Please carefully fill out the details of all passengers in your order. Before completing the order payment procedure, please double-check that the information provided is correct.

Format for entering a new Russian passport number (PN):

• Series: four digits, number: six digits. The number of spaces doesn't matter.

Format for entering the passport number of the USSR form (PS):

Format for entering a foreign passport number (FP):

• Number: 9 digits.

Format for entering the number of a birth certificate issued in the Russian Federation (SR):

• Series: Roman numerals (in Latin case), two letters in Cyrillic, number: six digits. The number of dashes and spaces does not matter.

When issuing electronic tickets, a birth certificate is used only for citizens of the Russian Federation under the age of 14 years.

When filling out the number of an identity document, the “No” symbol is not indicated.

Data from passports or birth certificates issued to citizens of foreign countries are entered with the document type specified as “foreign document (3D)”.

The passenger's personal data must correspond to the data specified in his identity document. If the document has two spelling options - Latin and Cyrillic, then to register travel between stations of the Russian Federation (including travel to Kaliningrad with transit through Belarus and Lithuania), Belarus, Kazakhstan, Kyrgyzstan, Tajikistan, Abkhazia, Ukraine, you should use the Cyrillic alphabet. from or to stations in other countries - Latin.

In order to inform about changes to the train schedule in the event of an emergency, when filling out passenger information, please indicate your mobile phone number and/or email address.

When issuing a ticket indicating the number of the participant in the Russian Railways Bonus loyalty program and a foreign passport, the full name must be filled in only in Latin. When issuing a ticket using the number of a participant in the Russian Railways Bonus loyalty program, you must pay attention to the fact that if there are compound names (double, triple, etc.) as a separator when filling out passenger data, you must use the dash sign ( for example, Ivanov-Sidorov, Anna-Maria, etc.).

If an error is detected in the personal data of passengers or details of documents proving their identity, You must enter the corrected information before paying for the order.

The person placing the order bears full responsibility for the correctness of the travel details and personal data of each passenger.

We draw your special attention to the fact that in case of an error when entering identification document numbers and other personal data, the passenger will not be able to obtain a boarding pass (travel document) at the ticket office and travel on the train.

5. Location of lower and upper seats in standard type carriages

Car type	Coupe number	Seat numbers lower/upper	Side seat numbers lower/upper
L (NE) 2-seater coupe with places to lie down	1 (next to the conductor)
K (compartment) 4-seater coupe with places to lie down	1 (next to the conductor)
P (reserved seat) open carriage with places to lie down	1 (next to the conductor)

6. Schemes of international carriages (operate in communication with Europe, except for Finland and train No. 13/14 Moscow - Berlin - Moscow)

RIC Lux "Business" carriage (designated "Lux", service class 1A; 1/2)

RIC 1st class carriage with seating in lower and upper compartments (designated “SV”, service class 1L; 1/2)

RIC 1st class carriage with seats in 2 lower compartments (designated “SV”, service class 1L; 1/2)

RIC 2nd class carriage with three-seater accommodation in a compartment (designated "RIC", service class 2I; 2/3)

seat numbers

coupe conductor

side passage

RIC 2nd class carriage with four-seater accommodation in a compartment (designated “Coupe”, service class 2K; 2/4)

conductor's compartment
side passage

Attention! When purchasing tickets for trains of foreign carriers operating outside the Russian Federation, carriage diagrams are not displayed.

6.1. Diagrams of international carriages of train No. 32/31 Moscow - Helsinki "Lev Tolstoy"

RIC class "Lux" (business) carriage (designated "Lux", service class "1A; 1/2")

RIC 2nd class carriage (designated “Coupe”, service class “2L; 2/4”)

* compartment for disabled people

First class carriage "Lux" (there are 5 compartments with shower in the carriage)

Second class carriage (5 compartments in the carriage)

7. Payment for electronic tickets

7.1. Payment using a bank card

Payment for electronic tickets is carried out using bank cards Visa, Visa Electron, MasterCard, Maestro of the international payment systems Visa International, MasterCard International and a bank card of the national payment system Mir. Payment by bank card is made after checking and confirming the order with redirection to the VTB payment gateway (PJSC). You have 12 minutes to make a decision to pay for your order and enter your bank card details. If the specified time is exceeded, your order will be cancelled.

When paying for an order, the following bank card details are entered: first and last name of the bank card holder, its number and expiration date, as well as a three-digit code (CVV2 or CVC2). For clarification about the features of paying with your bank card on the Internet, and the reasons for refusal of payment, you should first contact the support service of your bank.

The security of the payment procedure is ensured by the use of traffic encryption (SSL).

Features of payment using Visa Electron and Maestro cards:

Make sure your card has the CVV2 code (CVC2) located on the back of your bank card.

Attention holders of cards of foreign issuers! In accordance with the requirements of international payment systems, in order to increase the level of security during payments, 3D Secure/Secure Code technology (special Internet payment security technology) is used. If you do not have an appropriate certificate from your bank to use this technology, you may be denied payment by the payment system. If you receive a payment refusal, you should contact your bank's support service.

In accordance with the requirements of 3D Secure/Secure Code technology, when paying for an order, the Issuing Bank may require the Cardholder to undergo additional identification. The need for additional identification and its method is determined only by the Issuing Bank. For more complete information about the identification procedure, the Cardholder should contact the support service of the bank that issued the card.

For additional information, you can contact the VTB (PJSC) support service - phone: 8-800-100-24-24.

If for some reason you have not received an order number or e-ticket or confirmation of successful order formation, before placing a repeat order, go to the " My orders " and make sure that the order has not really been created.

In case of any controversial issues regarding the debiting of funds when paying for electronic tickets, you must contact the bank whose card holder you are (the telephone number is indicated on the back of your card). VTB (PJSC) is an acquiring bank (provides services for conducting transactions using payment cards), tel. 8-800-100-24-24.

8. Receiving an electronic ticket

After paying for the e-ticket, a electronic ticket control coupon, which indicates the order number (14 characters) and the electronic ticket number (14 characters). If the order contains one ticket, the order number and the e-ticket number match. If the order is placed for 2-4 passengers, the order number and the electronic ticket number are the same for the first passenger in the order.

The electronic ticket control coupon is sent to the email address specified in the registered user's profile. The newsletter works automatically.

Be sure to print out the e-ticket control coupon or remember the order/e-ticket number.

In accordance with Order of the Ministry of Transport of the Russian Federation dated August 21, 2012 No. 322, the control coupon is a document of strict accountability and is used to make payments using payment cards without the use of cash register equipment.

The control coupon of an electronic ticket without a boarding pass for travel is invalid. To receive a boarding pass, go through electronic registration in your personal account on the Russian Railways website or receive a boarding pass on a train document form at a ticket office or self-service terminal on the territory of the Russian Federation.

The user issuing electronic tickets acts on behalf of all passengers of the order, and therefore, all passengers of the order are considered informed about the conditions of boarding and travel on the train.

8.1. Electronic registration of e-ticket

Electronic registration for a train is the passenger’s consent to travel on a train on the basis of a contract of carriage confirmed by an electronic ticket. When checking in electronically, a boarding pass must be issued on the website for the control coupon of the electronic ticket.

From December 1, 2013, electronic registration became available when issuing an electronic ticket for travel from any station located along the entire train route.

On trains that do not have an electronic check-in service, the information “Train without electronic check-in is available. Attention: You must obtain a ticket at the ticket office in Russia.”

Electronic tickets are issued on the website no later than 1 hour before the train departs from the passenger boarding station. For long-distance trains equipped with devices for monitoring the legitimacy of electronic tickets, traveling in domestic traffic, including trailer and direct carriages, and in international traffic, with the exception of transportation to member states of the Commonwealth of Independent States, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, for 15 minutes before the passenger departs from the boarding station.

To board the train along the entire route, the passenger must present to the carriage conductor the electronic ticket control coupon (boarding coupon), printed on paper (A4 format) or its image on the screen of a mobile device, as well as the passenger’s identity document specified in the electronic ticket.

Boarding train No. 9/10 Moscow - Warsaw - Moscow, No. 6 Moscow - Ulaanbaatar, No. 306 Irkutsk - Ulaanbaatar is carried out upon presentation of the boarding pass of an electronic ticket on paper (A4 format) and the identification document indicated on the electronic ticket.

Electronic registration is carried out:

• if the train and carriage do not have the information “Train without electronic registration. Attention: You must obtain a ticket at the ticket office in Russia”;
• during the procedure for ordering electronic tickets after the “Payment” step, simultaneously for all passengers specified in the order;
• again at any other time in your personal account;
• both simultaneously for all passengers specified in the order, and for individual electronic tickets in the order.

Cancellation of the electronic registration service (refusal) is carried out no later than 1 hour before the train departs from the initial station of the route:

• on the website in your personal account;

If there is an electronic check-in service for trains operating domestically on the territory of the Russian Federation, boarding passes can be issued at ticket offices and self-service terminals at any time from the moment the passenger purchases an electronic ticket until the train arrives at the passenger’s destination station.

Attention! If there is an electronic check-in service for trains running between Russia and Latvia, Russia and Belarus, Russia and Kazakhstan, Russia and Lithuania, Russia and Estonia, Russia and Kyrgyzstan, Russia and Moldova, Russia and Tajikistan, Russia and Abkhazia, registration in ticket Ticket offices and self-service terminals do not collect boarding passes (travel documents) less than 1 hour before the train departs from the initial station of the route.

Attention! If you have completed electronic registration and want to return your electronic ticket (for trains: No. 21/22 Moscow - Prague - Moscow, No. 9/10 Moscow - Warsaw - Moscow, No. 17/18 Moscow - Nice - Moscow, No. 23/24 Moscow - Paris - Moscow, No. 13/14 Moscow - Berlin - Moscow, No. 6 Moscow - Ulaanbaatar, No. 306 Irkutsk - Ulaanbaatar and trains running on the Russia - Finland route) less than 1 hour before the train departs from the initial station of the route and more than 6 hours before the train departs from your boarding station, a refund for an unused electronic ticket is carried out in a claim procedure.

Boarding the train using electronic tickets with electronic registration is carried out in accordance with.

Return of electronic tickets with electronic registration is carried out in accordance with.

8.2. Receiving your boarding pass on your travel document form

If you have not used the electronic check-in service or the electronic check-in service is not provided for the train you have chosen, to board the train you need to obtain a boarding pass on a travel document form only on the territory of the Russian Federation at a ticket office equipped with an Express system terminal (hereinafter referred to as the ticket office ), or a self-service terminal only on the territory of the Russian Federation (the passenger must familiarize himself with the operating hours of the ticket office in the section ticket offices and terminals). A travel document for travel in international traffic (far abroad) can only be obtained on the territory of the Russian Federation at international ticket offices, and travel documents for trains in Russian traffic - Finland - Russia and in self-service terminals.

Attention! Be sure to print out the control coupon or remember the electronic ticket number (14 digits), which can be used to issue a boarding pass on the travel document form.

If the control coupon is lost or you have forgotten the e-ticket number, log into your Personal Account using your username and password and find the order you need. If necessary, print it again.

Issuance of boarding passes for e-tickets is carried out on the basis of a control coupon or e-ticket/order number (14 digits), to one of the passengers of the order using an identification document specified in the e-ticket, or to an authorized person on the basis of a power of attorney or a notarized copy thereof. The original power of attorney or a notarized copy is given to the ticket cashier.

At the ticket office and self-service terminal, you can obtain boarding passes for electronic tickets for the entire order as a whole or for specific electronic tickets of the order.

For electronic tickets issued in one order for several passengers at one fare in the Finland - Russia route, one travel document with information about the first passenger is printed at the ticket office or at self-service terminals.

Changing personal data of passengers when issuing boarding passes at the ticket office or using a self-service terminal is not allowed.

Issuance of boarding passes (travel documents) is not carried out during the technological break of the Express ACS from 3 hours 30 minutes. until 4:00 a.m. Moscow time (until September 30 on Tuesdays from 3:30 a.m. to 4:07 a.m.).

9. Registration of travel for children

Attention! When boarding a train, children under 14 years of age must present the original birth certificate or its notarized copy.

Children under 10 years of age are not allowed to travel on long-distance trains unless accompanied by an adult. The child's age is determined on the day the trip begins.

Travel of children in domestic Russian traffic and CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia:

• A passenger traveling on a trip paid at the fare for the carriage of an adult passenger has the right to carry with him one child under the age of 5 years without paying the fare, unless he occupies a separate seat. In this case, a non-cash electronic ticket is issued for the child without taking up a seat in the same order with an electronic ticket at the fare for transporting an adult passenger.
• If a passenger has not issued an electronic ticket for a child under 5 years of age without occupying a seat, it is possible to obtain a non-cash travel document at the ticket office, if he has an electronic ticket (boarding pass on the travel document form) paid at the fare for the transportation of an adult passenger.
• For a child under 5 years of age, at the request of the passenger, you can issue an electronic ticket with a seat at the fare for transporting children in one order with an electronic ticket at the fare for transporting an adult passenger.
• When traveling with one or more children aged 5 to 10 years, an electronic ticket must be issued for each child at the rate for transporting children.
• A child aged 5 to 10 years must issue an electronic ticket with a separate seat, paid at the fare for transporting children in one order with an electronic ticket at the fare for transporting an adult passenger.

• For children 10 years of age and older, electronic tickets are issued at the adult passenger fare.

ATTENTION! Issuance of cash-free electronic tickets for the travel of children under 5 years of age without occupying a separate seat, accompanied by adults, from stations located on the territory of Ukraine, not produced on the site.

Travel of children in international traffic (far abroad):

When traveling on trains: No. 9/10 Moscow - Warsaw - Moscow, No. 13/14 Moscow - Berlin - Moscow, No. 17/18 Moscow - Nice - Moscow, No. 21/22 Moscow - Prague - Moscow, No. 23/24 Moscow - Paris - Moscow, No. 6 Moscow - Ulaanbaatar, No. 306 Irkutsk - Ulaanbaatar and direct train Irkutsk - Erdenet:

• The passenger has the right to carry with him free of charge one child no older than 4 years old, if he does not occupy a separate seat. In this case, a non-cash electronic ticket is issued for the child without taking up a seat in the same order with an electronic ticket at the fare for transporting an adult passenger.
• If a passenger has not issued an electronic ticket for a child under 4 years of age without occupying a seat, it is possible to obtain a non-cash travel document at the ticket office, if he has an electronic ticket (travel document) paid at the fare for the transportation of an adult passenger;
• For a child under 4 years of age, at the request of the passenger, you can issue an electronic ticket with a seat at the fare for transporting children in one order with an electronic ticket at the fare for transporting an adult passenger;
• When traveling with one or more children aged 4 to 12 years, for each child it is necessary to issue an electronic ticket at the fare for transporting children in one order with an electronic ticket at the fare for transporting an adult passenger;

• For children 12 years of age and older, it is necessary to issue e-tickets at the adult passenger fare.

When traveling on trains: No. 13/14 Moscow - Berlin - Moscow, No. 17/18 Moscow - Nice - Moscow, No. 21/22 Moscow - Prague - Moscow, No. 23/24 Moscow - Paris - Moscow:

• if the start date of the trip coincides with the birthday of a child who turns 4 years old, then the child is carried free of charge (if he does not occupy a separate seat);
• if the start date of the trip coincides with the birthday of a child who turns 12 years old, then travel documents are issued at a child fare;
• If a passenger has booked travel in a Luxury (business) class carriage at the Adult-Single fare, he has the right to carry with him free of charge no more than two children under the age of 12 years (in carriages of train No. 13/14 Moscow - Berlin "Strizh" " - no more than one child under the age of 12 years) (until the day they reach this age);
• If two subsequent adult passengers have booked travel to a luxury (business) class carriage at the "Family" fare, they have the right to carry with them free of charge no more than two children under the age of 4 years or one child under the age of 12 years (up to the day reaching this age) (in the carriages of train No. 13/14 Moscow - Berlin "Strizh" - no more than two children under the age of 4 years);
• For each child carried free of charge in the Russian Federation, a non-cash travel document must be issued. It is possible to issue cash-free travel documents for children on the specified trains on the website only for children under 4 years of age;
• If a passenger has not issued an electronic ticket for a child under 4 years old (12 years old) without occupying a seat, it is possible to obtain a non-cash travel document at an international ticket office on the territory of the Russian Federation if he has an electronic ticket (boarding pass on the travel document form) paid at the fare for transportation adult passenger.

Travel documents for children in the Single 1/1 category are not issued.

Travel for children traveling to Finland:

• The passenger has the right to carry with him free of charge one child no older than 6 years old, if he does not occupy a separate seat. In this case, a non-cash electronic ticket is issued for the child without taking up a seat in the same order with an electronic ticket at the fare for transporting an adult passenger.
• If the passenger has not issued an electronic ticket for a child under 6 years of age without occupying a seat, it is possible to obtain a non-cash travel document at the ticket office, if he has an electronic ticket (travel document) paid at the fare for the transportation of an adult passenger;
• For a child under 6 years of age, at the request of the passenger, you can issue an electronic ticket with a seat at the fare for transporting children in one order with an electronic ticket at the fare for transporting an adult passenger;
• When traveling with one or more children aged 6 to 17 years, for each child it is necessary to issue an electronic ticket at the fare for transporting children in one order with an electronic ticket at the fare for transporting an adult passenger;

• For children 17 years of age and older, it is necessary to issue electronic tickets at the fare for the transportation of an adult passenger.
• If a passenger has booked travel to a Luxury (Business) category carriage at the Adult-Single fare, he has the right to take with him free of charge no more than 2 children under 6 years of age, for whom non-cash travel documents are issued in the Russian Federation. Outside the Russian Federation, issuing non-cash travel documents for transporting children is not required.

Two consecutive passengers who have purchased travel at an adult fare for travel in a compartment of a luxury (business) category carriage have the right to carry with them free of charge one child under the age of 6 years, for whom a non-cash travel document is issued in the Russian Federation. Outside the Russian Federation, a non-cash travel document for transporting children is not required.

If a passenger has not issued an electronic ticket for a child under 6 years of age without occupying a seat, it is possible to obtain a cash-free travel document at an international ticket office on the territory of the Russian Federation if he has an electronic ticket (boarding pass on the travel document form) paid at the fare for the transportation of an adult passenger.

If the start date of the trip coincides with the birthday of a child who turns 6 years old, then the child is carried free of charge (if he does not occupy a separate seat). If the start date of the trip coincides with the birthday of a child who turns 17 years old, then travel documents are issued at a child fare.

Travel for children on trains running between Belarus and Poland, is subject to the Special Conditions of International Carriage (SCIC) for travel on East-West Travel (EWT) tickets.

9.1. Issuance of electronic tickets for schoolchildren and full-time students of educational institutions of the Russian Federation over 10 years old

From September 1 to May 31, schoolchildren and students of educational institutions of the Russian Federation over 10 years old are given a 50% discount on travel in general, reserved seat cars and cars with seats on fast and long-distance passenger trains formed by JSC FPC in domestic traffic. The issuance of electronic tickets at the reduced "school" fare on the website is available to passengers whose age does not exceed 18 years at the time of train departure. Passengers over 18 years of age can purchase travel documents at the ticket office.

A certificate from a student or full-time student does not need to be presented at the ticket office or when purchasing a ticket on the website, The certificate must be presented when boarding the train.

Attention! In the absence of a certificate from a student or full-time student, boarding the train will not take place.

It is possible to issue electronic tickets for schoolchildren and students of educational institutions of the Russian Federation over 10 years of age through the “Train Tickets” mobile application.

10. Passport-administrative (visa) and customs rules

The passenger is obliged to comply with passport and administrative (including visa), customs and other rules established when traveling by rail in international traffic, both in relation to himself and in relation to his hand luggage, baggage and cargo luggage. The carrier does not have the right to control compliance with these rules, with the exception of those established by international agreements in the field of railway transport, and is not responsible for failure to comply with these rules by the passenger.

Before registering for international travel, check the procedure for crossing the state border (including transit countries) with the relevant competent executive authorities or consular departments of the relevant embassies.

When traveling children under the age of 18 years in international traffic or in domestic Russian traffic in transit through the territory of the CIS countries ("TRANSIT THROUGH THE CIS"), the passenger must have the necessary documents to cross the state border, including notarized consent of parents (guardians, trustees) to cross the border Russian Federation.

Travel in communication with the Republic of Belarus, the Republic of Kazakhstan, the Kyrgyz Republic, and the Republic of Abkhazia is carried out using the following types of passenger identification documents:

• PN - passport of a citizen of the Russian Federation;
• Salary -
• ZZ -
• PM - seaman's passport.

Travel in communication with the Republic of Azerbaijan, the Republic of Tajikistan, Turkmenistan, the Republic of Uzbekistan, Ukraine, the Republic of Moldova, the Latvian Republic, the Lithuanian Republic, the Republic of Estonia and non-CIS countries is carried out using the following types of passenger identification documents:

• Salary - a foreign passport issued to citizens of the Russian Federation, including diplomatic and service passports;
• ZZ - a foreign document issued to citizens of the CIS, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and foreign countries;
• PM - seaman's passport.

11. Registration of electronic tickets to the Kaliningrad region

In accordance with the Decree of the Government of the Russian Federation dated December 7, 2017 No. 1486 "On amendments to the Rules for issuing travel documents (tickets) to passengers and boarding them on a train when traveling to the Kaliningrad region from the rest of the Russian Federation in transit through the territory of the Republic of Lithuania and to in the opposite direction by rail" from December 19, 2017, on the website of JSC Russian Railways, electronic tickets with electronic registration are issued for trains formed by JSC FPC, running in communication with the Kaliningrad region in transit through the territory of the Republic of Belarus and the Republic of Lithuania.

Electronic registration is carried out along the entire route and ends no later than 15 minutes before the train departs from the passenger boarding station.

In the absence of documents giving the right to transit travel through the territory of the Republic of Lithuania, the issuance of electronic tickets ends 28 hours before the train departs, and the passenger’s personal data is also transferred to the consular department of the Embassy of the Lithuanian Republic for issuing a simplified railway travel document giving the right to travel passenger in transit through the territory of the Republic of Lithuania.

The passenger is personally responsible for having a document giving the right to transit through the territory of the Republic of Lithuania.

Documents required for Russian citizens to travel to the Kaliningrad region from the rest of Russia in transit through the territory of Lithuania:

1. Electronic travel document (ticket).

2. An identification document of the passenger, the details of which are indicated in the electronic travel document (ticket). These include:

• diplomatic passport;
• service passport;
• foreign passport of the Russian Federation;
• seafarer's identity card (if there is an entry in the ship's role or a duly certified extract from it);
• certificate of return (for a one-time return to the Russian Federation).

Children under the age of 14 are issued electronic travel documents based on the child’s foreign passport.

3. A document giving the right to transit through the territory of Lithuania. These include:

• Schengen visa;
• visa of the Republic of Lithuania;
• residence permit of the Republic of Lithuania;
• accreditation card of category "A" or "B" of the Republic of Lithuania;
• simplified transit document (STD);
• simplified railway travel document (UPD-ZhD*).

The validity period of the identity document of a citizen of the Russian Federation must exceed the validity period of the document valid for transit travel through the territory of the Republic of Lithuania.

* UPTD-Railway is a special document for a one-time transit trip through the territory of the Republic of Lithuania from the territory of the Russian Federation to the Kaliningrad region of the Russian Federation there and back. A “single trip” refers to a single one-way trip or a double round trip trip. It is valid for no more than three months and is issued free of charge by competent Lithuanian representatives on transit trains before crossing the state border of the Republic of Lithuania. The decision to issue a UTD-ZhD is made by the diplomatic and consular institutions of the Republic of Lithuania in the Russian Federation based on information transmitted through railway ticket offices on the territory of the Russian Federation or a personal account on the website of JSC Russian Railways.

UPTD-ZhD can only be used when traveling on regular transit trains on the following routes:

• Moscow - Kaliningrad (train No. 29);
• Moscow - Kaliningrad (train No. 147);
• St. Petersburg - Kaliningrad (train No. 79);
• Chelyabinsk - Kaliningrad (train No. 425);
• Adler - Kaliningrad (train No. 360С);
• Kaliningrad - Moscow (train No. 30);
• Kaliningrad - Moscow (train No. 148);
• Kaliningrad - St. Petersburg (train No. 80);
• Kaliningrad - Chelyabinsk (train No. 426);
• Kaliningrad - Adler (train No. 360Ч).

Registration of electronic travel documents (tickets) for travel to the Kaliningrad region in transit through the territory of Lithuania

1. Purchasing an electronic travel document (ticket) in the absence of a document giving the right to transit through the territory of Lithuania.

Electronic travel documents for travel to and from the Kaliningrad region are sold on the website and at ticket offices located on the territory of the Russian Federation. At some stations (train stations) specialized ticket offices may be allocated for issuing tickets to the Kaliningrad region. When issuing an electronic travel document, the passenger’s personal data, train number and departure date are reported to the Embassy of the Republic of Lithuania. After 26 hours from the moment of issuing an electronic travel document, a passenger can receive information about whether he is allowed to transit through the territory of Lithuania on the website in his personal account or at the ticket office of Russian railways equipped with the Express system.

In this regard, the following have been established Ticket sales dates:

• from 60 days and no later than 28 hours before the departure of the train from the point of formation or turnover of the train;
• at the intermediate station from 3 days and no later than 28 hours before the train departs from the point of formation or train turnover.

If a decision is made to refuse to issue a TD-Railway, the passenger can submit an electronic travel document on the website in his personal account or at a ticket office located on the territory of the Russian Federation and receive the full cost of the electronic travel document.

2. Purchasing a ticket if you have a document giving the right to transit through the territory of Lithuania.

If you have documents entitling you to transit through the territory of the Republic of Lithuania, the issuance of electronic travel documents ends 15 minutes before the train departs.

The following deadlines for ticket sales have been established:

• * for trains No. 147/148 Moscow - Kaliningrad, No. 79/80 St. Petersburg - Kaliningrad, No. 360/359 Kaliningrad - Adler, No. 426/425 Kaliningrad - Chelyabinsk, sales are carried out in 60 days.
• * for train No. 29/30 on the Moscow - Kaliningrad route from 12/09/2018, sales are carried out 90 days in advance.
• from 3 days until the train departs from the intermediate station.

Travel of children to the Kaliningrad region in transit through the territory of Lithuania

Travel documents (tickets) for children under 14 years of age are sold to accompanying persons. For a child under 5 years of age, if he does not occupy a separate seat, a separate electronic travel document (ticket) is issued without indicating the seat number and without paying the fare.

To issue a ticket for a child under 14 years of age, you must provide the child’s foreign passport.

Transporting medicines through the territory of Lithuania

Since September 2005, the customs service of the Republic of Lithuania has tightened the procedure for transporting medicines through the territory of the country.

In this regard, JSC Russian Railways recommends that Russian citizens traveling in transit through the territory of Lithuania pay attention to the new list of medicines permitted for transportation through the territory of the republic. At all points of sale of railway tickets, stands with background information about the new procedure for transporting medicines have been installed, and explanatory work is being carried out.

This restriction does not contain a ban on the use of Valocordin and Corvalol for personal purposes when transiting through the territory of the Republic of Lithuania. Even in cases where it is necessary to transport these drugs in transit in quantities exceeding personal needs, difficulties should not arise for those citizens who properly declare these drugs when entering and leaving the country.

12. Passenger boarding the train

Under the contract of carriage, the carrier undertakes to transport the passenger to the destination and provide him with a seat on the train.

When boarding a long-distance train, a passenger must present a duly issued boarding pass for an electronic ticket (sections 5.1 and 5.2) and an identification document on the basis of which the electronic ticket was purchased (for children under 14 years of age on domestic Russian trains, notarized presentation is allowed a certified copy of the birth certificate), indicating the passenger's last name and identification document number.

A passenger traveling on an electronic ticket with electronic registration and presenting an identity document during control, the details of which do not correspond to the information about electronic tickets available to the carriage conductor, is considered a ticketless passenger.

In case of discrepancy between the data of the passenger's identification document and the data specified in the information on electronic tickets available to the carriage conductor (no more than one letter in the surname and no more than one digit in the number), the passenger is allowed to travel on a long-distance or commuter train messages indicating locations.

If the travel document is issued on the basis of the details of the birth certificate, but at the time of boarding the train the child is 14 years old, for children who are citizens of the Russian Federation, boarding trains formed by Russian Railways JSC and FPC JSC (with the exception of trips to/from Kaliningradskaya region in transit through the territory of the Republic of Lithuania) is allowed upon presentation of a properly executed travel document and birth certificate (or its notarized copy) within 2 months from the date of reaching the age of 14 years; presentation of a passport of a citizen of the Russian Federation is not required.

Boarding the train with electronic registration:

• boarding of domestic trains traveling through the territory of the Russian Federation is carried out upon presentation of the boarding pass of an electronic ticket on paper (A4 format) or the screen of a mobile device and an identity document specified in the electronic ticket (for children under 14 years of age, it is allowed presentation of a notarized copy of the birth certificate);
• on trains running between Russia and Latvia, Russia and Belarus, Russia and Kazakhstan, Russia and Lithuania, Russia and Kyrgyzstan, Russia and Moldova, Russia and Estonia, Russia and Tajikistan, Russia and Abkhazia is carried out using an identification document on on the basis of which the electronic ticket was issued. When boarding the train, you must have it printed on paper (A4 size) with you. Attention! when departing from Vilnius, you must have an electronic ticket (boarding pass) on paper (A4 format);
• on train No. 9/10 Moscow - Warsaw - Moscow, No. 6 Moscow - Ulaanbaatar, No. 306 Irkutsk - Ulaanbaatar is carried out upon presentation of the boarding pass of an electronic ticket on paper (A4 format) and the identification document specified in electronic ticket.
• on trains: No. 13/14 Moscow - Berlin - Moscow, No. 17/18 Moscow - Nice - Moscow, No. 21/22 Moscow - Prague - Moscow, No. 23/24 Moscow - Paris - Moscow and trains running in the Russia-Finland connection is carried out upon presentation of the boarding pass of an electronic ticket on paper (A4 format) or the screen of a mobile device and an identity document indicated on the electronic ticket.

Attention! If you canceled the electronic check-in service, having received your boarding pass (travel document) at the ticket office or self-service terminal, you must present it when boarding the train.

Boarding a train if you have a boarding pass on your travel document:

• on domestic trains traveling through the territory of the Russian Federation, is carried out upon presentation of a boarding pass on the form of a travel document and an identity document on the basis of which the electronic ticket was issued (for children under the age of 14 years, it is allowed to present a notarized copy of the birth certificate) ;
• on trains operating in communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia is carried out upon presentation of a boarding pass on the form of a travel document and an identity document on the basis of which the electronic ticket was issued;
• on trains operating internationally (far abroad) is carried out upon presentation of a boarding pass on the form of a travel document and an identity document on the basis of which the electronic ticket was issued.

If the passenger's last name or identification document number does not match the last name or number indicated on the electronic ticket, the passenger is not allowed to board the train.

Electronic tickets are not transferable to other persons and are valid only upon presentation of appropriate documents proving the passenger’s identity. Resale of electronic tickets is not permitted.

13. Refund of unused e-ticket and funds due

The funds due for an unused electronic ticket are credited to the payer's account from which the payment for the electronic ticket was made within the time limits established by the rules of payment systems (from 7 to 30 calendar days from the date of registration of the refund in your personal account).

ATTENTION! To resolve claims regarding non-receipt of funds for a returned unused e-ticket:

• to the payer's account - you should submit a written claim to the bank whose card holder you are

ATTENTION! When returning unused non-cash electronic tickets issued for the passage of children under 5 years of age without occupying a seat, no refund fee will be charged.

13.1. Return of an unused electronic ticket on the website in your personal account

The conditions for returning an unused electronic ticket through your personal account are specified in the section.

13.2. Returning an unused e-ticket at the ticket office

Returning an unused e-ticket at the ticket office on the territory of the Russian Federation, carrying out the return of tickets, upon presentation of the control coupon or the number of the electronic ticket/order and an identification document, the number of which is indicated in the electronic ticket, in accordance with the established return periods. Refund of unused e-ticket international traffic (far abroad) carried out only in international ticket offices.

A refund is possible for both the entire order and a specific electronic ticket from the order, with the exception of tickets purchased for travel in the “compartment-meeting room” (service class 1P) of the Sapsan high-speed train. Return of travel documents issued for travel in a compartment-meeting room of the high-speed train "Sapsan" (service class 1P) is possible only if all 4 seats are returned at a time.

The order as a whole is refunded for all electronic tickets of the order, with the exception of an electronic ticket for which a boarding pass (travel document) was issued at the ticket office or self-service terminal.

If the passenger received a boarding pass on a travel document form, the refund is carried out upon presentation by the passenger of this form to the ticket office and an identification document.

Refunds of electronic tickets issued for travel on the Sapsan and Lastochka trains (formed by DOSS) at a special round-trip fare are made in the following order:

Refunds to the passenger are made minus a 20% reduction in the fare in the return direction. The passenger will be charged a fee for processing a refund on an unused travel document.

Refunds of electronic tickets issued for travel in carriages of the carrier TKS JSC at a special round-trip fare are made in the following order:

• in case of simultaneous cancellation of a trip in both directions, the electronic ticket is first returned in the “return” direction, then in the “there” direction;
• It is possible to return one electronic ticket in the “return” direction;
• One e-ticket in the “there” direction will not be refunded.

The return of electronic tickets issued for travel in CB category cars of service class 1B of the carrier TKS JSC at the special SINGLE tariff is carried out in the following order:

• it is possible to return two seats at once, reflected in one travel ticket;
• The return of one seat from two issued seats reflected in one travel ticket will not be made.

When returning an unused e-ticket issued for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia within the established time frame, the cost of services (including bed linen) is refunded in full, a fee is charged - 203 rubles. 50 kopecks (for each place, the rate is set by the FAS of Russia).

When returning unused electronic tickets for international trains operating in communication with the CIS countries, Latvia, Lithuania and Estonia at ticket offices located on the territory of the Republic of Belarus, the Republic of Kazakhstan, the Republic of Kyrgyzstan, the Latvian Republic, the Lithuanian Republic, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia, seats from unused electronic tickets are returned:

• with electronic registration - no later than 1 hour before the train departs from the initial station of its route;
• without electronic registration - no later than 1 hour after the train departs from the passenger boarding station.

To return funds, you must contact ticket offices located on the territory of the Russian Federation, regardless of the type of payment used for payment, and present a supporting document form confirming the return of seats in another state. If the payment was made using a bank card, the funds are credited to the payer's bank account

Electronic tickets issued for several passengers in one order at one fare on the route Finland - Russia are subject to a full refund. Partial refunds of such e-tickets are not possible.

The return of one seat from two compartments of a luxury (business) class carriage in international traffic (far abroad) is not possible. Refunds of the cost of unused electronic tickets issued for a luxury class (business) carriage are carried out only in the case of simultaneous presentation of electronic tickets issued for one compartment to the international ticket office.

When returning unused electronic tickets issued internationally (far abroad), a fee will be charged:

• on trains No. 13/14 Moscow - Berlin - Moscow, No. 17/18 Moscow - Nice - Moscow, No. 21/22 Moscow - Prague - Moscow, No. 23/24 Moscow - Paris - Moscow, No. 9/10 Moscow - Warsaw - Moscow and trains running between Russia and Finland, in the amount of 10 euros (for each seat);
• for trains No. 6 Moscow - Ulaanbaatar, No. 306 Irkutsk - Ulaanbaatar in the amount of 5 Swiss francs.

The fee is charged in Russian rubles at the exchange rate of the Central Bank of the Russian Federation on the day of return.

When returning an unused electronic ticket issued for travel through the territory of the Russian Federation (except for trains formed by the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia) to the ticket office, the following must be credited to the payer's account:

• no later than 8 hours before train departure -
• less than 8 hours, but no later than 2 hours before train departure -
• less than 2 hours before train departure -
• if you are late for the train within 12 hours after the train departs from the passenger boarding station, or due to illness, accident, in the presence of supporting documents within 5 days from the departure of the train for which the travel document was purchased, - ticket price; the cost of the reserved seat is not refundable;
• Return of an unused electronic travel document (ticket) if you are late for a train within 12 hours from the moment of its departure is carried out only at the ticket office at the passenger’s departure station.

Also, upon return, a fee of RUB 203 will be charged. 50 kopecks for each place (the rate is set by the FAS of Russia).

Attention! When an unused electronic ticket with electronic registration for domestic Russian trains is returned at the ticket office less than 1 hour before the train departs from the initial station of the train route, a refund is made upon the request of the passenger in the manner established by the carrier. The claim application is written in any form on behalf of the passenger whose full name is indicated on the electronic ticket. The application must indicate: the applicant's address (including zip code), contact phone number, electronic ticket numbers, and reason for canceling the trip. In the application, the passenger puts the date the claim was written and his signature. Refunds for the reviewed claim are made to the payer's bank account from which the payment was made.

When returning unused electronic tickets within the period from 20 minutes to 3 hours after the departure of the train at the passenger's departure station, subject to personal appearance at the ticket office and presentation of the identification document specified in the electronic ticket, cash payments are made accordingly to the payer's account from which payment was made, or an electronic wallet.

When returning at the ticket office an unused electronic ticket issued for travel in international traffic with countries and/or on trains (cars) of the CIS railways, the Republic of Latvia, the Republic of Lithuania and the Republic of Estonia, the Republic of Abkhazia, to be credited to the payer's account from which payment was made, due:

• no later than 24 hours before train departure - the cost of travel, consisting of the cost of a ticket and the cost of a reserved seat;
• less than 24 hours, but no later than 6 hours before train departure - ticket price and 50% of the cost of a reserved seat;
• less than 6 hours before the train departs, but no later than 1 hour after the train departs from the passenger boarding station, or due to illness or accident within 10 days after the expiration of the supporting documents - The cost of the ticket and the cost of the reserved seat are not refundable.

Attention! The return of an unused electronic ticket with electronic registration for trains in communication with Latvia, Lithuania, Estonia, Belarus, Kazakhstan, Russia and Moldova, Kyrgyzstan and Tajikistan, Russia and Abkhazia less than 1 hour before the train departure from the initial station of the train route is not possible.

Attention! At ticket offices located on the territory of the Republic of Belarus, the Republic of Kazakhstan, the Republic of Kyrgyzstan, the Republic of Latvia, the Republic of Lithuania, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia, for international trains operating in communication with the CIS countries, Latvia, Lithuania and Estonia , seats from unused electronic tickets are returned: with electronic registration - no later than 1 hour before the train departs from the initial station of its route; without electronic registration - no later than 1 hour after the train departs from the passenger boarding station. Refunds are made at ticket offices located on the territory of the Russian Federation, regardless of the type of payment used for payment, based on the form of an auxiliary document confirming the return of seats.

The return of an unused electronic ticket at ticket offices in the CIS countries and Abkhazia (except for the Republic of Belarus, the Republic of Kazakhstan, the Republic of Kyrgyzstan, the Republic of Moldova, the Republic of Tajikistan and the Republic of Uzbekistan) is carried out upon presentation of a boarding pass issued on a travel document form. In this case, seats will be returned without a refund. To credit the due funds to the payer's bank account from which the payment for the electronic ticket was made, you must contact the ticket office on the territory of the Russian Federation within 6 months from the date of departure of the train and present a seat return form, an unused boarding pass on the travel document form and a document identification of the passenger.

Refunds for unused e-tickets are made only on the territory of the Russian Federation.

13.3. Refund of unused e-ticket at a "non-refundable" rate

A “non-refundable” fare does not provide for the condition of receiving a refund of the fare when returning an unused electronic ticket, with the exception of:

• cases of sudden illness of a passenger, or a family member traveling with the passenger (spouse, parent (adoptive parent), or child (adopted), death of a family member (spouse, parent (adoptive parent), or child (adopted), or injury to a passenger as a result of an accident , confirmed by relevant documents, upon the occurrence of which the passenger has the right to receive the cost of the ticket without the cost of a reserved seat, a service fee (if any) and other payments (with the exception of the fee for reserving seats on long-distance trains) when returning an unused travel document to the railway ticket office passenger boarding station no later than 5 days from the departure of the train for which the travel document was purchased. The carrier also charges the passenger a fee for processing a refund for an unused travel document;
• cases of cancellation of train departure, or delay in train departure, or failure to provide the passenger with the seat indicated in such a travel document, in the event of which the passenger, upon returning the unused travel document, has the right to receive the full cost of travel (ticket price and cost of a reserved seat), fees, service fees (if available) and other payments without charging a fee for processing a refund on an unused travel document.

14. Resumption of a passenger’s trip using electronic tickets if he is late

If a passenger is late for a train:

domestic Russian traffic, if this is declared within 12 hours from the departure of the train for which an electronic ticket with electronic registration and without electronic registration was purchased, and if the passenger wants to resume the trip, the electronic ticket will be returned at the ticket office of the passenger's departure station. The return of an electronic ticket in the event of a passenger being late for the train is carried out in accordance with the approved return rules for railway transport.

The return of an electronic ticket is carried out upon presentation to the ticket office by the passenger of the electronic ticket control coupon form or only the 14-digit number of the electronic ticket and the passenger’s identity document.

• on the form of the control coupon of the electronic ticket or travel document, a mark indicating the renewal of the validity period of the document is affixed;

Boarding the train is carried out on the basis of a control coupon of an electronic ticket or a travel document with the appropriate mark, a reserved seat and an identification document of the passenger, the details of which were specified when issuing the electronic ticket.

at ticket offices located on the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Republic of Kyrgyzstan, the Latvian Republic, the Lithuanian Republic, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia, if this is declared within 1 hour from the moment of train departure, for which an electronic ticket with electronic registration and without electronic registration was purchased, and if the passenger wants to resume the trip, seats are returned at the ticket office of the passenger's departure station.

To renew your trip at the ticket office:

• on the form of the control coupon of the electronic ticket, a mark indicating the renewal of the validity period of the document is placed;
• The passenger pays the cost of the reserved seat.

Boarding the train is carried out on the basis of an electronic ticket control coupon with the appropriate mark, a reserved seat and an identification document of the passenger, the details of which were specified when issuing the electronic ticket.

15. Stopover on the route using electronic tickets

To resume a passenger's trip after a stop en route, within 3 hours from the arrival of the train with which the passenger was traveling, an electronic ticket is returned at the ticket office.

The return of an electronic ticket is carried out upon presentation to the ticket office of the electronic ticket control coupon form or only the 14-digit number of the electronic ticket and the passenger’s identity document.

On the form of the returned control coupon of an electronic ticket or travel document, a mark about the stop is placed with an extension of the validity period of the ticket.

To resume the trip, the passenger pays the cost of the reserved seat at the ticket office.

Boarding the train is carried out on the basis of a control coupon of an electronic ticket or travel document, a reserved seat and an identification document of the passenger, the details of which were specified when issuing the electronic ticket.

When traveling on trains international communication with the CIS countries, Latvia, Lithuania and Estonia

When a passenger makes a stop along the way to extend the validity period of an electronic ticket with electronic registration, the conductor of the carriage in which the passenger was traveling will put a mark on the control coupon of the electronic ticket indicating that the passenger’s trip was interrupted.

At ticket offices located on the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Republic of Kyrgyzstan, the Latvian Republic, the Lithuanian Republic, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia to resume the passenger’s trip after stopping en route for 3 hours from the moment of arrival of the train with which the passenger was traveling:

• based on the control coupon form of the electronic ticket with a mark on the stop along the route, seats are returned;
• On the form of the control coupon of the electronic ticket, a stop is marked with an extension of the validity period of the electronic ticket.

To renew your trip at the ticket office:

• the passenger pays the cost of the reserved seat in the national currency of the state where the reserved seat is issued;
• a mark indicating the issuance of a reserved seat is placed on the form of the electronic ticket control coupon.

Boarding the train is carried out on the basis of an electronic ticket control coupon with three corresponding marks, a reserved seat and an identification document of the passenger, the details of which were specified when issuing the electronic ticket.

16. Trip interruption using e-tickets

When traveling on international trains with the CIS countries, Latvia, Lithuania and Estonia, if the passenger refuses to continue the trip at a passing station, the conductor of the carriage in which the passenger was traveling will put a mark on the control coupon of the electronic ticket with electronic registration indicating that the passenger’s trip was interrupted.

At ticket offices located on the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Republic of Kyrgyzstan, the Latvian Republic, the Lithuanian Republic, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia, no later than 3 hours after the arrival of the train with which the passenger was traveling:

• based on the control coupon form of the electronic ticket with a note about trip interruption, seats are returned;
• on the form of the control coupon of the electronic ticket, a mark is placed on the termination of the validity of the electronic ticket at the trip interruption station.

Refunds for the untraveled distance are made at the ticket offices of the state in which the electronic ticket was purchased, regardless of the type of calculation used to pay for it on the basis of the form of an auxiliary document confirming the return of seats.

17. Re-issuance of electronic tickets

Re-issuance of an electronic ticket with electronic registration is carried out no earlier than 24 hours and no later than 1 hour before the train departs from the initial station of its route.

Re-issuance of an electronic ticket without electronic registration is carried out no earlier than 24 hours and before the train departs from the passenger boarding station.

When traveling on domestic Russian trains

Re-issuance of electronic tickets is carried out at the ticket office at the departure station indicated on the electronic ticket.

Payments for re-issuance are carried out in the form in which the payment for the electronic ticket was made.

When traveling on trains international communication with the CIS countries, Latvia, Lithuania and Estonia

At ticket offices located on the territory of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Republic of Kyrgyzstan, the Latvian Republic, the Lithuanian Republic, the Republic of Moldova, the Republic of Tajikistan, the Republic of Uzbekistan and the Republic of Estonia, re-issuance of an electronic ticket is carried out at the departure station indicated in the electronic ticket.

Payments for re-registration are carried out in the national currency of the state of registration.

Refunds for the original electronic ticket are made at ticket offices located on the territory of the Russian Federation, based on the form of an auxiliary document confirming the return of seats.

18. Registration of electronic transportation documents.

Since January 11, 2018, electronic transportation documents have been issued on the website of JSC Russian Railways.

• on the availability of passenger cars on the trains of JSC FPC with specially equipped compartments for the transportation of luggage, as well as free seats on the car diagrams in these compartments;
• on the possibility of transporting small pets on JSC FPC trains, depending on the class of service of the car;
• about the cost of transportation.

18.1. Registration of electronic transportation documents on the website of JSC Russian Railways

On the website of JSC Russian Railways, electronic transportation documents (control coupons of electronic baggage receipts) can be issued for the transportation of the following types of baggage:

• transportation of small pets;
• transportation of hand luggage for an additional fee (electronic, household, video and audio equipment, in accordance with clause 108 of the “Rules for the carriage of passengers, luggage, cargo luggage by rail);
• transportation of oversized luggage under special conditions (strollers, bicycles, kayaks, etc.).

Registration of electronic transportation documents on the website of JSC Russian Railways is carried out in internal traffic to trains of the carrier JSC FPC at least 1 hour before the train departs from the initial station of the route.

Registration of electronic transportation documents on the website of JSC Russian Railways is carried out:

• when purchasing an e-ticket.
• to an electronic ticket purchased previously (in the user’s personal account);
• to a travel document purchased at the ticket office (in the user’s personal account in the section “Registration of services for tickets”).

An electronic travel document will not be issued for returned e-tickets.

If the result of issuing an electronic travel document is positive, the user is given a control coupon of an electronic baggage receipt with transportation details and a 2D bar code.

The control coupon of the electronic baggage receipt is printed on paper (A4 format) and presented when boarding the train.

In case of refusal of previously paid transportation on the website of JSC Russian Railways, the return of the electronic transportation document is made no less than 1 hour before the train departs from the initial station of the route.

If electronic transportation documents are returned through the Russian Railways website later than the established deadlines (before the train departs from the initial station of the route), only seats are returned (if available, according to the EPD issued for the transportation of baggage in specially equipped compartments of passenger cars), Payments to a bank card are not refunded. Refunds are made in accordance with the claim procedure when the passenger contacts the ticket office of JSC FPC.

18.2. Return of electronic travel documents at ticket offices.

The return of electronic transportation documents with the simultaneous return of seats (if available) and funds (to a bank card) is carried out provided that at the time of return there is at least 1 hour left before the train departs from the initial station of the route.

If electronic travel documents are returned later than the established deadlines, only the seats are returned to the system, and the funds are returned in accordance with the claim procedure.

18.3. Issuing a copy of the electronic travel document at the ticket office.

At the request of the passenger, a copy of the electronic travel document can be printed at the ticket office on a strict reporting form with the obligatory provision of the electronic baggage receipt number (14 characters) to the ticket office.

18.4. Transportation of vehicles in car carriers

An electronic transportation document for the transportation of a vehicle can be issued in your personal account on the website of JSC Russian Railways.

Before issuing electronic transportation documents on the website of JSC Russian Railways, it is possible to obtain reference information:

• on the availability of car-carrying cars on JSC FPC trains for transporting vehicles and the availability of free parking spaces;
• transportation costs.

Registration of electronic transportation documents for the transportation of vehicles on the website of JSC Russian Railways is carried out no less than 5 days before the departure of the train.

When registering the transportation of a vehicle, the sender agrees to conclude a standard baggage transportation agreements(transportation of the vehicle is arranged by the passenger) or contracts for the carriage of cargo luggage(transportation of the vehicle is arranged by the sender in the absence of a travel document (ticket)) under special conditions.

If the result of issuing an electronic travel document is positive, the user is issued a control coupon of an electronic baggage receipt with transportation details and a 2D bar code.

The control coupon of the electronic baggage receipt is printed on paper (A4 format) and presented at loading terminals, immediately before accepting the vehicle for transportation.

In case of incorrect execution of the electronic transportation document, you can refuse the order until payment is made.

In case of refusal of previously paid transportation on the website of JSC Russian Railways, the electronic transportation document will be returned at least 5 days before the train departs from the initial station of the route.

In the case of issuing transportation documents with a discount (when simultaneously issuing transportation documents for the transportation of vehicles in the “there” and “back” directions), both transportation documents in the “there” and “back” directions must be presented for return.

The return of electronic transportation documents and funds (to a bank card) less than 5 days before the train departs from the initial station of the route is made only at ticket offices if the user applies before the train departs.

Return transactions (refunds) will be subject to a restocking fee.

At the request of the sender, a copy of the electronic transportation document on a strict reporting form can be printed at the ticket office.

19. Mobile service for ordering electronic tickets

1. Ordering electronic train tickets using mobile phones (smartphones) is a new service on the website. To purchase an electronic ticket via mobile phones, you must log in using your username and password. Before starting work, please read the “Rules for issuing electronic tickets”.
2. The rules for purchasing electronic tickets from mobile phones are identical to the rules for purchasing electronic tickets via the Internet using personal computers (laptops, tablets).
3. The site's mobile service supports major mobile phone browsers (Opera Mini versions 2-5, Opera Mobile 9.80, Nokia, Safari). If the mobile phone's browser is not supported, a warning will be displayed on the login page. The minimum screen resolution of mobile phones is 240*320 with a diagonal of 2.4 inches. It is possible to complete Electronic registration for the train.
or contact the website www.transclass.ru

All questions related to the purchase of electronic tickets on the Russian Railways website and in the Russian Railways Passengers mobile application, please email [email protected]. To check the status of your ticket, please provide your login or email address from which you placed your order; date and time of registration, order number, if it is missing, indicate the route and train number, full name of the passenger. Support service hours: 24/7.

The schedule of long-distance passenger trains can be found in the section of the Russian Railways website.

What is an e-ticket and how to use it

On December 1, 2007, President of the Russian Federation Vladimir Putin signed Federal Law N 314-FZ “ON AMENDING ARTICLE 105 of the AIR CODE OF THE RUSSIAN FEDERATION”, which literally says the following:

A ticket, baggage receipt, and other documents used in the provision of air transportation services for passengers can be issued in electronic form (electronic transportation document) with information about the terms of the air transportation agreement posted in the automated information system for registration of air transportation.

Thus, the electronic air ticket was legalized. Since then, airlines have been actively introducing electronic tickets. One of the first, even before the adoption of the law, was the implementation of electronic airline tickets by such airlines as , and others followed suit. Nowadays, almost all airlines have implemented electronic plane tickets.

What is an electronic plane ticket?

This is the storage of complete information about the air flight, including passenger data, route, payment in a special electronic database. The use of an electronic plane ticket guarantees the same rights and opportunities for the passenger that he has with a regular ticket on a blank form. An electronic ticket can be booked in advance, and payment is made in any way convenient for the passenger - in cash or by bank transfer, by bank card. Immediately after paying for the ticket, the client receives an itinerary receipt with detailed information about the flight by email.

Advantages of an electronic plane ticket

An electronic plane ticket has significant advantages over its paper counterpart.

• It is impossible to lose it, since all information is securely stored in the carrier company’s database.
• In addition, it cannot be faked, which guarantees safety for the passenger.
• Purchasing an e-ticket is simple and can be done in a variety of ways. You can, for example, with us :)
• At the same time, the cost of an electronic ticket is lower than the cost of a regular ticket, and the time spent on issuing and purchasing it is significantly less. It is especially convenient to order electronic air tickets via the Internet, since in this case the passenger does not need to go or go anywhere at all - he will receive the document necessary to board the plane by e-mail.

How to use e-tickets

Some passengers, having received an itinerary receipt in their hands, are surprised by its appearance - it is an ordinary A4 sheet on which all the information about the upcoming flight is printed. However, this is truly an official document confirming the agreement between the air carrier and the passenger, which can save money and time for the airline client.

• In order to fly on a designated flight, a passenger must present an itinerary receipt along with an identification document at check-in in the same way as presenting an ordinary paper air ticket.
• Registration of passengers with electronic tickets is carried out according to the standard procedure, and in some cases it takes much less time. The fact is that an electronic ticket allows you to check in for a flight yourself, at special self-check-in kiosks or even on the airline’s website, so the passenger does not have to stand in line.

Report to accounting department

Electronic air tickets are often used for business trips. In this case, in order to confirm the costs of the ticket, the passenger will have to provide the accounting department with:

• route receipt,
• fiscal receipt,
• boarding pass (original).

Here are three options: Read also

1. Once you receive a confirmation letter from the airline or service where you booked your travel document, you can simply save the attached file on your computer and print it on your printer at home. If this is not available, transfer the attachment to a flash drive and use the printing service at the nearest copy center.
2. The second way to print a reservation is to go to the Aeroflot website if the ticket was purchased from them. During the booking process you were required to create your personal account. Now, using it, you can go to your personal account and in the “My Reservations” section find the order that interests you. Select the “Print” function and receive your paper document.
3. You can also exchange an electronic travel pass for a paper one at the airline office.

How to print an Aeroflot electronic ticket correctly

And after presenting your passport, the airport employee will quickly find your ticket on the computer.

How to print an Aeroflot e-ticket?

How to print an electronic plane ticket? It is worth considering that itinerary receipts are usually downloaded in pdf format; for this, Adobe Reader must be installed on your computer. After saving the file, print the receipt on a printer if you have one at home, or go to the nearest Internet cafe.

How to check an electronic plane ticket by number Flying on an airplane is an exciting process, so it is better to play it safe a few days before departure and check the reservation of an electronic plane ticket by number. Since sometimes it happens that flights are canceled or rescheduled.
You need to find your reservation code on the itinerary receipt; it consists of letters and numbers, usually 5-6 characters. Then go to the carrier’s website and find the “booking search” column.
To check your e-ticket, enter your last name and the number indicated on the receipt.

Booking and payment rules

• Why is a printout necessary?
• How to print an Aeroflot ticket
• How to get a printout

Online purchase of an air ticket does not require that the passenger must have a paper sample of it with him. However, it happens that a paper document becomes necessary.

This is an agreement between the airline and the passenger on the provision of transportation services. In order to board the plane, you will need a passport; an airline employee will be able to find your reservation online using your last name.
base and will provide you with a seat. Aeroflot informs you that you will need a boarding pass.

How to print an Aeroflot electronic ticket

Therefore, as a result of the early purchase procedure, there is a letter sent to your email, which will contain this receipt. It is recommended that you print it out. How to get a printout So, you can understand the question of how to print an Aeroflot electronic ticket using one of the options:

• Having received a confirmation letter from the airline or service where you booked your travel document, you can save the file attached to it and print it on your home printer.

  If it is not there, then send the file to a flash drive and go to a place that provides such a service to print it.

• The second option to print out your reservation is to go to the Aeroflot website if you took the ticket from them. During the booking process you were required to create an account there. Using it, go to your personal account and find your order in “My Bookings”.

Do I need to print out an electronic plane ticket?

To board a plane, you just need to have a passport so that an airline representative can find your reservation in the electronic database using your last name and provide you with a seat. Aeroflot clarifies that you will still need a boarding pass.

Low cost airlines

Every year the Internet brings more and more convenience to our lives, allowing us to make many purchases and carry out various operations without leaving home. And if a few years ago you had to go to the box office to purchase tickets, now you can purchase them online. However, many questions arise for those who buy an electronic plane ticket. How to use this service, and are there any differences from standard registration? Online check-in system exists in almost all airlines. To do this, just go to the carrier’s website and select a convenient departure date. You can also make a purchase on the Internet using special services for searching for various offers from airline companies.

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What is a route receipt?

The document that confirms that an electronic ticket has been purchased is called an itinerary receipt. From it you will learn almost everything about the flight: time, place of departure and arrival. When you buy an electronic ticket, the airline sends an itinerary receipt to your personal email. Probably everyone imagines a sheet of A4 size (landscape sheet). This sheet contains the following information:

• air ticket number;
• reservation code (a very important detail, using it you can check the necessary information about purchasing an air ticket in various help systems and register via the Internet);
• last name, first name, patronymic of the tourist;
• service airline;
• route (flight) number;
• all about luggage;
• arrival and departure times;
• destination;
• payment information.

This is also a kind of document by which you can check the necessary information about the route. The e-ticket itinerary receipt in the last paragraph describes payment information (this includes: fare, tax, various fees).

Tariffs – the cost of an electronic ticket. Depending on this amount, when returning or exchanging a ticket, various fees and fines are paid. Taxes are established, fixed amounts that are not refundable. Various airline or airport fees and taxes, for example, fuel surcharge. When you return your ticket, you can get something back.

Fees are amounts for a variety of additional airline services.




In 2006, the law “On establishing the form of an electronic passenger ticket” was adopted. Such concepts as “electronic ticket” and “itinerary receipt” appeared.

In 2008, a decision was made on the mandatory introduction of electronic tickets and the possibility of online registration. The routine work of airlines around the world is radically changing due to the introduction of innovative IT solutions.

Itinerary receipt: pros and cons

There are general rules of air transportation, according to which it is not necessary to have an itinerary receipt with you during the flight. However, there are some situations where it is needed. This is one piece of evidence that you are indeed leaving soon, and you may be asked to provide it when entering the airport. Electronic ticket itinerary receipt, what should I do with it?

You should have your itinerary receipt with you when you travel abroad. This proves that you are really flying and have purchased a return ticket, and that you will not stay in this country for a long time. At the embassy, ​​it is enough to have an itinerary receipt to obtain a visa.

There are cases when a person is sent on a business trip, and in order to get the money spent on the trip back, you need to present the route receipt to the accounting department of your organization. Write an application, attach an itinerary receipt and boarding pass and you can count on a refund.

It should be taken into account that you may be sent on a trip abroad, then the entries on the itinerary receipt will be in a foreign language. Having thought about this in advance, certify the translation of the document for submission to the accounting department.




If you suddenly lost your itinerary receipt, don’t worry, you can print it out again from your e-mail. Even if you can’t, the airline’s database will be confirmation of your purchase of an electronic ticket; present your passport and receive a boarding pass.

The itinerary receipt allows you to reserve the seat you like on the plane and when it’s time to check-in, you will receive a boarding pass with the desired seat. To do this, on the official website, when all the necessary data has been entered, select a location. Usually, for online booking, airlines give you a small number of seats to choose from, and for some you will also need to pay extra.

Additional Information

It happens that for some reason an error was made in the receipt route. For example, they wrote the last name, first name, or patronymic with errors, not as in the passport. Don’t worry, on domestic flights within the Russian Federation, if you present your passport and are verified, you will still be given a boarding pass.

But if there is an error in an electronic ticket for an international flight, then it’s more complicated. First, contact the airline or agency where you bought the ticket and report the errors. If you don’t notify us in time, you may simply not be allowed to board the flight.

Passengers often ask: are an itinerary receipt and an electronic ticket the same thing? Don’t be confused, these are two completely different documents: an electronic ticket is not an itinerary receipt. This is a document that confirms that an electronic ticket has been purchased and has some information about the flight.

If the itinerary receipt is delivered to you via email, then the electronic ticket is in the airline's database.




Another question from air passengers: is an itinerary receipt enough to board the plane? If you only have an itinerary receipt in your hands, then you will not be able to board the plane.

As already mentioned, it is not necessary to carry an itinerary receipt with you, but at the airport, if necessary, it can be requested. If suddenly there is a failure in the airline’s system or any other problems with check-in for a flight, it will save you, so in printed form it can be useful. You can print it on a regular printer, on ordinary office paper. No special forms are required.
It may happen that you forgot your flight number or departure time, and you don’t have access to the Internet, and you won’t be able to access your mailbox. Just in case, save the scanned route receipt in your phone.

What is the difference between an itinerary receipt and an electronic ticket? An electronic air ticket (e-ticket) is a virtual document. You can book and buy a ticket without filling out any paperwork. It also saves time, because you can buy it without leaving home, in a calm environment, at any time of the day.




And it will cost you less, since you do not use the services of an airline. You can book it first and pay for it later, and the forms of payment can be different: credit card, transfer, cash at the airline or courier. All information is stored only electronically in the air carrier’s database.

It is very comfortable. It will not be stolen from you, you will not lose it, you will not forget it anywhere, it will not be damaged. And the itinerary receipt proves the purchase of the ticket. In different airlines, the itinerary receipt differs only in appearance, but the content is approximately the same for all.

In our modern age, times of innovative technologies, many believe that it is easier and more profitable to purchase air tickets via the Internet. If someone still likes to use paper plane tickets and does not trust virtual reality, then a paper itinerary receipt can be a consolation, and an electronic ticket will be reliably stored by the airline.

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Before printing your air ticket

Unfortunately, it is possible to stumble upon scammers on the Internet. Among them there are often companies that allegedly distribute travel documents for the plane. But protecting yourself from such a problem is quite simple - you just need to make sure that the following data is present on the purchased ticket:

1. Ticket number and reservation number. Nearby there must be the name of the system with which the reservation was made.
2. Your first and last name.
3. Series and passport number.
4. Flight information:
• flight name;
• a certain class;
• name of the carrier airline;
• information about the aircraft (name and number);
• information about luggage (number of pieces, total weight of luggage);
• departure information (city, date and time, airport, terminal);
• arrival information;
• the time you will have to spend on the road.

Should I print out an e-ticket?

In general, there are few passengers who are overly concerned about this side of the trip, since there is no direct need for a printout except in the following cases:

1. You have a fairly common surname, and you are concerned that someone with similar personal details may be on the flight. A printed air ticket can help you take exactly your seat, and not the one purchased by someone else. If you paid using a bank card, it is advisable to also take it with you. In this way, some airlines verify that the ticket is actually used by the person who bought it.
2. It is possible that it may be necessary to provide an itinerary receipt not at the check-in counter, but at the entrance to the airport. This way, its staff can verify that you are actually planning to fly.
3. The printed ticket can also be used to find your seat in the cabin. With its help, you can check the terminal and even the airport from which you are planning to depart.

Video - About electronic tickets

How are travel documents printed?

There are two main ways to obtain them:

1. You print the tickets yourself. This need occurs when the order was made via the Internet.
2. Your ticket will be printed by the travel agency. This is quite logical, since the duties of its employees include accompanying the client at all stages of the trip.

If there are usually no difficulties when obtaining a ticket using the second method, then some knowledge is required to correctly implement the first method.

We print the air ticket ourselves

The first thing we need to do is log in to the mailbox that we specified when ordering the ticket. If you can't find the message you're looking for, try searching for it by searching for the name of the company or service from which the purchase was made.

Important! Before printing, it is advisable to make sure that you have a program called Adobe Reader installed on your computer.

1. No downloading provided you have a home printer.
2. With downloading if necessary, printing in another location (saving the corresponding file on a USB drive).
3. Without downloading by pressing a certain key combination.

Algorithm for printing on a home printer

1. Open the required letter.
2. Click on the “Print” button (its icon looks like a printer).
3. Windows will then open a page with printing settings. If you have standard requirements, then you don’t need to change anything. If desired, you can print several copies.

Naturally, before the procedure, do not forget to connect the printing device and make sure that it has ink and paper.

Important! Usually it is recommended to save the itinerary receipt until the end of the trip, but if your ticket is a round trip ticket, then you need to save it until you arrive at the airport of departure.

Algorithm for printing from a USB drive

1. As in the previous paragraph, open the letter in the mailbox and click on the “Print” button.
2. In the menu that opens, select the button on a gray background called “Change”.
3. Next, you need to save the ticket in a format suitable for you. PDF is rightfully considered the most popular due to its convenience.
4. We save the changes made on the computer or directly on the media.

Printing algorithm using a special combination

1. Open the letter in your mailbox.
2. Hold down the Ctrl, Shift and English R buttons.
1. Then you can immediately print the document using the “Print” button. You can also change print settings directly from this dialog box.

Printing algorithm in the most extreme cases

If you were unable to print your ticket using the three methods mentioned, try simply copying the text of the travel document to the clipboard, pasting it into a Word file and printing. This can be done either using the “Copy”/”Paste” keys or using the “Ctrl+C”, “Ctrl+V” buttons.

Is it worth mentioning that in this case the printout will not look neat. However, in order to have basic confirmation of the legality of flying in your hands, it is quite enough.

What happens if you don't print your ticket?

In this case, you do not lose your right to fly, but you should remember the following:

1. Remember or record on some medium your seat number and other information from the document that may be needed directly upon boarding.
2. To check in, you will need to provide your name and flight number. Naturally, be sure to provide a passport.
3. Contrary to stereotypes, an electronic ticket can be returned. This is possible even if check-in for a particular flight has already begun. In most cases, you will need to wait until check-in is completed and, again, provide your name and flight number.

Important! If you paid for the ticket in cash or using various payment systems other than a bank card, at registration you will only need a passport.

Video - Common problems when purchasing air tickets

Answers to the most common questions

Question	Answer
What should you do if you can’t find a letter with an electronic air ticket in your mailbox?	First, check your Spam folder and your email trash bin, if you have one. Otherwise, contact the support service of the site where the purchase was made. You can also contact the airline itself by phone. If payment for the ticket has actually been made, you will simply be sent an email again
Is it true that an e-ticket can only be returned at the registration counter?	An accurate answer to this question can only be given by knowing the specifics of a particular airline. However, there are those that allow you to return tickets long before registration using your home computer. However, communication with company employees to successfully complete the procedure is inevitable
What is an itinerary receipt and what are its main differences from an electronic ticket?	The electronic ticket is contained on the company’s website and is used by its employees to simplify the passenger registration procedure. The itinerary receipt is exactly the file that is sent to clients via their email address. Therefore, calling it an electronic ticket as such is not entirely correct.
Can I find out my travel document number using my itinerary receipt?	Necessarily. This information is contained on the first line of the standard itinerary receipt. Without it, the document can be considered useless

Important! If you have difficulty receiving a ticket via email, do not rush to buy a new document. Usually, such problems are resolved in a matter of minutes if you contact the airline staff on time.

Based on all of the above, printing an electronic ticket will take you no more than 5 minutes on average. Happy shopping!

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Airplane itinerary receipt: decoding

Despite the fact that this document consists of abbreviations, they can be understood. We have a separate section devoted to this. Here we will only say that the passenger’s itinerary receipt shows the airports of departure and arrival, flight number, fare and ticket price, type of food on board, full name of the passenger, but you will not find the seat number on this form. To do this, you must complete electronic registration.

For reference:

What is the difference between an itinerary receipt and an electronic ticket?

Absolutely nothing. These concepts are equivalent. Accordingly, the phrase “electronic ticket itinerary receipt” is incorrect.

How to get a route receipt?

When purchasing a ticket online yourself, this document will be sent to you by email that you provided. If you came to the agency, they will give it to you in paper copy.

Note:

There is no single example of what an itinerary receipt looks like, since each company has its own electronic ticket design. This point also needs to be taken into account.

What to do if the itinerary receipt has not arrived?

When contacting the agency, such cases are excluded. If you booked the ticket yourself, you may have made a mistake in the email name, so the email was sent to a different address. If the money for the purchase has been debited, but nothing has arrived, contact airline representatives and provide information about yourself so that they can check the database. After that, dictate the correct e-mail and wait for the letter.

How can I restore my itinerary receipt?

If you need another copy of a paper document, all you need is an Internet connection. You can print out the itinerary receipt at any specialized center, since to do this you just need to go to your email and send the attachment to the address that the consultant will tell you.

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How to check airline tickets?

Often, the procedure for ordering the desired air ticket begins with selecting the desired flight. Then you should indicate the number of passengers and contact information, make payment for air tickets and print the form. Airline websites are trying to create free and accessible reservation systems, and entry into them does not require mandatory registration.

Purchasing an electronic plane ticket today does not cause any difficulties. There is no need to waste your time traveling to agencies and buying paper air tickets. An online booking system will greatly simplify this task; anyone can find and book tickets using special websites on the Internet.

If you do not have a paper ticket on hand, electronic flight information will always be provided on the website. There is no need to doubt: after ordering, the number will definitely be in the database.

When ordering a ticket whose numbers have been carefully checked, the buyer will receive only a receipt containing the necessary information about the upcoming flight. This document confirms the information about the number of the purchased electronic ticket. Many customers who book air tickets for the first time are concerned about how to check their seat reservations. If you receive a copy of the air ticket, find its reservation code. This will give you the opportunity to review detailed information about your future flight.

The electronic ticket number is indicated on the itinerary receipt and consists of thirteen digits. This parameter is very important to check its status. There are four main systems in the world that deal with documents of this kind.

There is no need to go to the airport to check your data! You just need to call the airline (you can easily find the company’s phone numbers in a search engine). So, in order to receive information, you need to provide the number of your air ticket or reservation order (you can view this data on the itinerary receipt). And after a couple of minutes you already know everything about your upcoming flight!

*This method is also worth using when you need to check air tickets only by the air ticket order number, without taking into account the last name. If there was a technical glitch (your order number was not found or other problems), then the best way is to call the place where the air tickets were booked.

What do you need to know to book an air ticket online?

There is another method to verify the authenticity of your ticket. Naturally via the Internet!
You should open one of the GDS booking systems!

At the moment the most common are:

• Saber
• Amadeus
• Galileo
• Siren

*GDS is a global booking distribution system through which you can check the validity of your booking.

By entering your last name and reservation number in special boxes, you will receive an itinerary receipt. If the ticket is confirmed, at the bottom of the form you will see the inscription: “Status: Confirmed (NC).”

Using checkout services, you can also print or forward flight information. You can view the weather in the desired region, city maps indicating various attractions, etc.



In addition, do not forget about the airline’s website, which is quite easy to use. You need to enter your order number and last name in the international language into the appropriate fields of the form and click “Check”.

If the registration and purchase of an electronic plane ticket has already been made, but your flight is canceled for some reason, it can be returned or exchanged. To do this, you need to contact the operator of the site where you made the order as soon as possible. He will help you cancel it with minimal loss of money.

How to decipher reservation information?

The air tickets have already been ordered, everything is in order with them, and we have information about the reservation in our hands - an itinerary receipt. And how can you make out what is written on this piece of paper that confirms the purchase of a plane ticket? You need to find out your order number. Everything is quite simple, let’s look at it in more detail.



One way or another (regardless of the type of sheet and the location of the parameters), any electronic receipt contains the following:

• Passenger's first and last name
• Name of the airline and agency through which you purchased the ticket
• Reservation code
• Number of ticket
• Route (from, to, date and time)
• Baggage Information
• Form of payment
• Flight number
• Cost and date of issue of air ticket

One important note: the receipt indicates the local time of both departure and arrival. For example: you are flying from St. Petersburg - St. Petersburg time, to Krasnoyarsk - accordingly - Krasnoyarsk time.



“It seems like everything is clear! But wait! I can’t figure out what these numbers and letters are!” – don’t be afraid! Now everything will become clear!

Eg:

1. SKOROHODOVA/ANNA MR
2. 9Y4567 L 18FEB 3 DMBXAB HK1 0530 2 0540 0940+1 *1A/E*

1. Your last name and first name in Latin.
2. Departure information:

• Airline and flight number (9Y – Kazakhstan airport, 4567 – flight)
• Departure date (18FEB – 18 February)
• Point of departure. In our example, there are many airports in both Kazakhstan and France, so codes are indicated according to the IATA system (DMB - Aulie-Ata, Taraz, XAB - Abbeville with the city of the same name)
• Registration end time (usually absent)
• Departure and arrival times (arrival in this example will be the next day, so +1)

Also in addition: you may have several such flights, so the number of lines will be greater.

Checking your reservation using your airline ticket number is also possible, but not always available, since this service is not provided by all partners involved in the sale of airline tickets.

It is recommended that you have this document with you and keep it until the end of your trip; you may need it to enter the airport building and pass passport control. Remember that knowing the air ticket number, you can check all the information in advance.

How to understand an electronic database?

You are about to leave home and go to the airport, but there is no guarantee that when you arrive there, your flight will not be delayed due to weather conditions or completely canceled. Even though all the parameters are written on the itinerary receipt, and the ticket number has been checked a dozen times, no one can guess this. Usually the display board at the airport displays a list of flights, as well as their status.



The following inscriptions are possible:

• Boarding - boarding in progress
• Delayed – flight is delayed
• Check-in – check-in for the flight has begun
• Departed – the flight has departed
• Canceled – flight canceled
• Scheduled – flight will depart as scheduled
• Gate open – boarding has begun
• Gateclosing – registration is ending, you need to hurry up
• Gate closed – registration is completed

To ensure that an unexpected sign at the airport doesn’t take you by surprise, you should use these tips: log on to one of the airlines’ websites, enter the flight number in the search or indicate the route, and get the desired answer!

Remember that to check the order, the number is indicated in one of the global Internet systems, and when purchasing a ticket, electronic data is saved.

Now you know everything about how to check airline tickets, decipher booking information and check flight status. You can safely pack your things and go on a trip, knowing only your order number! We hope that thanks to these tips and explanations, the entire flight procedure (from buying a ticket to the moment the plane arrives at your destination) will not be a burden for you! Successful flight!

livetotravel.ru

What is an e-ticket

Electronic ticket or e-ticket is a technology that allows you to make reservations and purchase tickets without paper registration.

Information about booking and purchasing an air ticket and all air passenger data is stored electronically in the airline’s database. And it's very convenient.

The fact is that no one can steal your ticket, you won’t lose it or ruin it. You won’t lose your plane ticket at cards, you won’t forget it in a taxi, and your child won’t paint your plane ticket with a black marker. What a luck!

Booking a flight ticket occurs in the standard way. The only difference is that information about the flight is given to the passenger not on the ticket form, but in the form of an itinerary receipt.

That is, when you buy an air ticket online, the airline sends you an itinerary receipt by email. This is not a ticket. An electronic ticket is electronic because it is located in the airline’s electronic database. Upon presentation of your passport, the airline employee quickly finds your ticket and checks you in for the flight. Apart from your passport, you don’t need anything else to check in for your flight!

The question arises:

Why do you need a route receipt?

This is what the itinerary receipt looks like. The font and paragraphs may vary depending on the airline, but in general everything will be as shown.

The itinerary receipt contains all the information about the flight:

• your air ticket number
• detailed information about the flight - travel time, points of arrival and departure, etc.
• airfare
• flight number
• exact date and time of flight
• airport name
• your passport details

It is useful to print out this itinerary receipt and take it with you on the road. What if you forget your flight number or departure time, and you won’t have access to the Internet and you won’t be able to check your email. It's even easier to scan to your phone. In general, keep your itinerary receipt where it is convenient for you.

When else can a route receipt be useful?

1. When obtaining a visa at the embassy, ​​you will only need to present your itinerary receipt. After all, this is confirmation that you have purchased an electronic air ticket.
2. When paying for business trips, an itinerary receipt will also be sufficient. You will just need to present your boarding pass along with it.
3. Sometimes airport employees may ask you to show your itinerary receipt. This happens in some countries. For example, at Goa airport, menacing Indian mustachioed employees check for an itinerary receipt before entering the airport.

And finally. If you are interested in electronic airline tickets and itinerary receipts, then you are clearly on to something! A map of the cheapest air flights will help you.

econolegko.ru

Print an itinerary receipt using your e-ticket number

Most airlines provide services for purchasing electronic plane tickets.

An electronic air ticket is a digital version of a paper ticket. Essentially, this is an electronic contract between the passenger and the air carrier.

It is impossible to lose an e-ticket: the electronic record is visible anywhere in the world. Ticket information is stored electronically in a secure airline database.

An electronic plane ticket is just a number in the carrier’s database, which contains information about the passenger’s flight.

All information is printed on the itinerary receipt, which does not have a universal form: each airline or agency selling air tickets has the right to use its own form.



Note! Passenger details must match passport details. Check your itinerary receipt as soon as you receive it.

If you notice an error, urgently call the feedback numbers or write to the air carrier’s email.

An electronic plane ticket is just a record in the computer’s memory, so you can only print out the itinerary receipt, which will be sent to the passenger’s mail.

The itinerary receipt can also be found in your personal account on the order page. To access your order, you need to log into your personal account or follow the link in the flight booking email and enter the access code.

It is not necessary to print the itinerary. However, practice shows that it is still better to have it with you when traveling, especially abroad.

An itinerary receipt may be needed when entering the airport to present to security services, as well as during customs inspection or passport control.

It will also be useful if you go on a business trip, since it will become a reporting document for the accounting department.

Print out the itinerary receipt on a regular printer, on standard office paper. No special forms are required for this.

Advice! If you can’t print it, at least take a photo of the itinerary receipt on your phone. In most cases, it is not required anywhere, but different situations arise.

The undeniable advantage of an electronic air ticket is that its purchase is completed very quickly, without unnecessary fuss.

Other advantages:

• It is impossible to lose an “E-ticket” like its paper counterpart.
• Can be purchased from anywhere and for anyone.
• You can save money because the cost of the paper version of the ticket includes the price of the form and other expenses.
• The service makes it possible to select and book a seat on the plane in advance.

The first thing you need for online booking is a computer with Internet access. It is enough to enter a key phrase into the search, and a lot of resources with this service will immediately pop up.

For the current 2019, the most well-known and reliable services are considered to be:



These services collect information from many airlines and offer the user the most convenient option.. All that remains is to enter the departure date, the number of passengers and select a ticket based on cost and conditions.

The advantage of such services is that they allow the buyer to compare offers from different air carriers.

You can also book an electronic plane ticket on the airline website. For example, you can go to the Aeroflot website (https://www.aeroflot.ru) and easily select a ticket for the required date.

Note! Electronic booking on the airline’s website allows you to buy a ticket without extra charges. In addition, various promotions are often announced on websites, information about which is not indicated on air ticket services.

Once you have selected the appropriate ticket, confirm your purchase and follow further instructions. Enter your passport details and pay for your purchase.

After your purchase, you will receive an itinerary receipt to your email address, which is best printed out.

Passengers usually have to go through the check-in procedure at the airport, even if they have an electronic ticket. But this can be avoided if you first go through the online check-in procedure.

This will eliminate the need to stand in long lines and arrive at the airport long before departure.

Electronic check-in begins approximately 24 hours before departure and ends 1 hour before departure.. To check in online, you need to enter your passport details, ticket number or booking code on the airline's website.

During online check-in, you can select and book seats on the plane.

The passenger assigns the seats he likes and then prints out his boarding pass. Baggage can also be checked in online.

Is it possible to book an e-ticket without paying?

Yes, you can. Some services provide time (up to 10 days) after the ticket is confirmed, which allows the passenger to accurately determine the date.

After this time has expired, the passenger confirms or cancels the reservation.

Note! You can select a specific seat on the plane only after payment. However, the service of choosing a seat before online registration is provided for a fee.

To become the owner of an itinerary receipt, you must indicate your e-mail when booking a ticket online on the “Payment” page.

As soon as funds have been paid for the ticket, an itinerary receipt with all the details of the upcoming flight will be sent to your email address.

Payment methods for electronic air tickets:

• MasterCard/Visa bank cards;
• electronic payment systems (WebMoney, Yandex Money, etc.).

Important! For security purposes, some websites selling airline tickets may require you to present the card used to pay for the ticket.

How to use an electronic plane ticket?

To use your ticket, you must arrive at the airport on time and register (if you have not completed it online).

To check in at the airport you will need:

• passport;
• birth certificate (if children are flying with you).

Important! It is better to save the printed itinerary receipt and boarding pass. Those flying on a business trip will need them to present to the accountant as a reporting document.

A boarding pass is issued to passengers after checking in for the flight.

When checking in online, you will receive your boarding pass by email, after which you need to print it out and take it with you to the airport.

Some airlines allow you to check in with a boarding pass sent to your mobile phone through a special application.

How to find out the number of an electronic plane ticket?

This information can be found in the itinerary receipt and in the “My ticket” section..

The ticket number is indicated in the upper right corner of the receipt and is a 13-digit code. In addition, the ticket number is duplicated on the boarding pass.

The return of an electronic air ticket is carried out according to the same scheme as the return of a paper counterpart.

Important! Before returning a ticket, pay attention to the presence of marks like “NON REF” (non refundable).

This mark is located in the “Restrictions” column and means that this air ticket is non-refundable and the money for it will not be returned to you.

Conditions regarding exchange and return must be posted on the airline's website in the section on purchasing tickets. Each air carrier has its own return rules, taking into account current legislation.

As a rule, the more expensive the ticket, the easier it is to return it, and with the least financial losses. If a ticket was purchased as part of a promotion or at a special rate with restrictions, then most likely it will not be possible to return it; You can only exchange it for another flight.

You should also take into account the general condition of a refund: the less time remains before departure, the larger the air carrier’s commission will be and the less money you will get back for the ticket. Namely:

• If a ticket is returned more than 1 day before departure, the entire cost of the ticket will be returned minus fines, fees and payment system commissions (provided it is included in the price of the air ticket).
• If you return your ticket less than 1 day before departure, you will be refunded only 75% of the cost of the ticket plus fines, fees and payment system commissions.
• A request for an urgent refund can be sent at least 4 hours before the start of the check-in procedure. Once registration begins, increased penalty fees for ticket refunds will apply.

You need to apply for a refund to the place where the ticket was purchased: to the airline, to the travel agency, to the intermediary’s server.

To process a refund of your e-ticket, please have your booking, flight, ticket numbers, date and exact time of departure ready.



The timing of refunds for tickets depends on the method of payment and the timing of filing a refund application. Money for canceling an e-ticket can be returned to:

• checking account;
• bank card;
• online wallet;
• in cash.

To return money to your bank account you will need:



To return to an e-wallet, you must indicate:

• Full name of the payment sender.
• Type of payment system (Yandex money, etc.).
• Electronic wallet number

To return to a bank card:

• Order number.
• Bank card details.

Once you confirm your consent to the refund, the seats reserved for the flight will be automatically canceled by the reservation system for all unused portions of the route. This action does not have retroactive effect.

So, now you know how to purchase an electronic ticket and what to do next with it. We hope the information will help you avoid unnecessary fuss when buying an air ticket and save a lot of time.