Passenger transportation is a type of service that has arisen since the advent of the first means of transportation. But these days, this industry is so developed that it is not at all similar to its original form.

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Many people prefer this method of transportation because it is the most mobile and comfortable.

Mobility lies in a flexible schedule and road infrastructure; in this regard, bus transportation is more convenient than rail, water and air transportation, because it does not require special stations for the departure and arrival of passengers.

At the moment, many companies in our country offer such services. They produce both urban and suburban or intercity transportation.

Their service differs in location, technical base and pricing policy. But their activities are regulated by a unified legislative framework so that any relocation process is safe for all parties.

For passengers and crew, the safety of life and health, transported property, as well as the vehicle is guaranteed.

Only at first glance, transporting passengers seems to be a simple matter and consists of purchasing a ticket, as well as moving according to the route and schedule. But this is just the tip of the iceberg. Many specialists work to carry out a successful operation.

The legislative framework

Any company for the transportation of passengers and their luggage begins its activities by registering itself as a legal entity, therefore it initially becomes familiar with the legislative framework that regulates the legality of providing such services on the territory of the Russian Federation.

These Rules apply to the activities of all legal entities and individuals in this industry. “Rules for passenger transportation by bus” is the latest edition of the regulatory document.

The current rules can be approved, put into effect, changed, supplemented and canceled by the Ministry of Transport of the Russian Federation.

Their goal is to regulate the rights, duties and responsibilities of passengers, organizers and performers of transportation, as well as the order of their relationships in the process of movement of the Russian Federation.

Professional driver training is regulated by a law adopted back in 1995.

According to it, operate buses, carry out domestic and international transportation of passengers and their luggage, and transport minors.

A driver with continuous experience for the last three years can become the head of a vehicle in which people are transported.

The transport company is responsible for implementing this resolution. In addition, the law under consideration makes recommendations regarding the technical retention of vehicles.

Economic laws regulate tariffs for transportation services for passengers and their luggage.

Each company is based on their recommendations, it takes into account taxes, contributions for the maintenance of the vehicle fleet, payments to employees, costs of the transportation process and net profit, but in addition, benefits for certain categories of citizens are taken into account.

What are the requirements?

All laws discussed above include both rights, requirements and responsibilities for each participant in this process. The purpose of these recommendations is to coordinate actions and relationships to ensure that the transportation of passengers is safe and lawful.

A whole set of requirements is imposed on the vehicle, the crew, as well as passengers and their transported property.

To the bus

The vehicle on which the organized transportation of a group of people will be carried out must first of all meet the technical parameters:

• good technical condition, availability of a certificate indicating this;
• presence of permission for admission to road traffic in the travel ticket;
• the presence of regulations on changes to the original design of the vehicle;
• compliance with environmental standards;
• the presence of a first aid kit, two fire extinguishers (one for the crew, and the other in the cabin), a wheel chock and a warning triangle, as well as devices for punching an emergency exit;
• a category M vehicle is equipped with at least two wheel chocks;
• transported luggage is located in equipped compartments so that there is no excess on one side of the axle;
• in intercity buses, the seats should be comfortable for long trips;
• the presence of state registration marks, which indicate that the vehicle is intended for scheduled transportation of passengers, and not for other domestic purposes;
• presence of route signs (starting, intermediate and final points);
• various information signs (number of passengers – total and seated, “Emergency exit” signal sign;
• sequential numbering of seats; in urban vehicles, seats are allocated and marked for elderly passengers, children, and the disabled);
• ticket composter;
• availability of navigator and video recorder;
• all information in international TS is provided in two languages;
• availability of basic rules of transportation in a place accessible to everyone, contact information of the carrier.

To the drivers

A number of professional requirements are put forward for drivers, as well as to meet standards of physical and moral health, because he will carry out a labor-intensive process that requires concentration and the ability to make quick decisions.

And so, the current Rules regulate the following provisions:

• the driver can begin the process of transporting passengers if he has an official certificate of the required category and the appropriate coupons;
• adhere to the current traffic regulations, as well as adhere to the recommendations for the technical operation of the vehicle;
• have a set of documents with you and present them without resistance at the request of authorized inspectors;
• comply with the route and bus schedule approved by the organizers;
• Receive, accommodate and issue luggage of passengers;
• monitor passengers' compliance with the rules for safe travel and carrying luggage;
• disembarks people in special places while refueling the vehicle;
• during unforeseen circumstances that may harm the health of those being transported, the driver is obliged to take special precautions, as well as make a forced stop while crossing railway tracks;
• control the availability of tickets and coupons for baggage transportation upon boarding;
• make stops in places permitted by the Rules;
• stop the vehicle for boarding and disembarking at a distance of up to 50 cm from the extreme part of the road;
• undergo regular medical examinations;
• observe work and rest schedules in accordance with the law;
• have a neat appearance and be polite when communicating with passengers;
• announce each stop indicated on the route;
• sell tickets only before the start of the trip;
• stop if you notice a lagging passenger, if he goes missing, inform the dispatcher and be responsible for the safety of property;
• assist passengers with disabilities when boarding and exiting the vehicle and when placing luggage;
• check if anyone has forgotten their luggage and got off at the right stop.

The driver is obliged to adhere to these requirements and show his professionalism, because he is responsible for the lives of passengers and the technical condition of the vehicle.

For passengers and luggage

There are also a number of requirements for the passenger, because he is also a participant in the road traffic. They are regulated by the Rules for Passenger Transportation by Bus.

The passenger is obliged:

• comply with the current Rules;
• buy a ticket before transportation, occupy only the seat indicated on the ticket, do not throw it away until the final disembarkation and present it to the controllers;
• be at the place of departure of the vehicle within 15 minutes;
• get off the bus after its final stop;
• if an accident occurs, inform the rescue services;
• maintain order in the cabin (do not distract the driver from driving, smoke, disturb the peace of other passengers, endanger them, lean through open windows or hatches, throw objects through them), transport dangerous objects and substances, do not cause damage to the bus;
• bear responsibility for failure to comply with the rules;

And so, all groups of requirements for vehicles, drivers and passengers are intended to organize the transportation process. They are concerned with technical and public safety, because a group of people is involved in the case.

Availability of documents

A general requirement for participants in the transportation of passengers and the vehicle in which this is carried out is the availability of appropriate documents.

They are presented to persons who have the right to exercise control for road safety purposes. There is a separate list of documents for regular and irregular transportation.

Regular passenger transportation requires the carrier to have a transportation license, an agreement with authorized authorities and local governments, a route passport, and a document on state registration of the vehicle.

The bus driver is required to have with him on each trip a driver's license of the category required for the process, a vehicle, a license, a route sheet, a ticket invoice, a route plan, a table of fares (for intercity transportation).

Among the passenger documents there must be: a ticket for him and a coupon for the transportation of baggage, for beneficiaries - special certificates.

Regular passenger transportation requires the carrier to have a license, evidence of legal operation of the bus.

The driver is required to have with him a driver's license of the category required for the process, a vehicle, a license, a route sheet, an agreement with the customer, a route plan, and a certificate of payment for services.

Features of transportation by bus

There are three types of passenger transportation: urban, intercity and international. They have the same goal - to deliver the passenger to the right place safe and sound. But each of these types has its own minor characteristics.

Around town

This type of transportation is carried out directly within the locality, as well as to adjacent areas no further than 40 km. There is one tariff system, although the difference in ticket prices can be several rubles.

The peculiarity of the technology of transportation in a vehicle is that it is not equipped with special soft seats with stands, but on the contrary - there are more standing places, there are vertical and horizontal handrails.

Tickets are purchased directly upon boarding; their availability is checked by authorized persons, as well as with the help of special composters.

Intercity

This type provides for the transportation of passengers over distances from several tens to several thousand kilometers. The vehicle selected is comfortable.

Tickets are purchased at special ticket offices in advance of departure; their availability is checked by the driver and controllers at bus stations.

International

Such transportation initially requires a full package of state and international documents. The bus and crew meet international standards. Documentation is maintained in two languages.

Responsibility for violating the rules

If any of the parties to the transportation process violates the recommendations of traffic rules and the Rules of bus transportation, then special punishments are provided for them. These issues are dealt with by authorized bodies and law enforcement inspectors.

Carrier

If the transport company seriously violated the transportation rules, then penalties are imposed in the form of penalties.

If the consequences of a company’s unlawful actions are serious or widespread, then it may temporarily lose the right to carry out transportation on a specific route or lose its license.

Passenger

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TEMPORARY RULES FOR TRANSPORTATION OF PASSENGERS AND BAGGAGE BY ROAD TRANSPORT IN THE RUSSIAN FEDERATION (approved by the Ministry of Transport of the Russian Federation 09-29-97)... Relevant in 2018

TRANSPORTATION OF PASSENGERS AND LUGGAGE ON INTERCITY ROUTES

Intercity routes include routes connecting cities and towns located in the same or different regions of the Russian Federation, and extending beyond the city limits for a distance of more than 50 km.

A carrier that has received permission to carry out regular intercity transportation on a specific highway is obliged to coordinate bus schedules with carriers serving existing routes, enter into agreements with bus stations to conduct pre-trip medical examinations of drivers and pay for passengers through the ticket offices of bus stations (bus stations).

Requirements for intercity routes

52. Bus stations, bus stations, and auto pavilions are located at stopping points on intercity routes.

53. At stopping points on routes with cash sales of tickets, it is necessary to have: ticket offices with an announcement of their operating hours, a platform for boarding and disembarking passengers in the stop point area, parking areas for buses, tables of fares and baggage allowance, route diagrams, intercity schedules buses, toilets, electric clock, mailbox.

54. Bus stations are equipped with:

Passenger waiting room;

Luggage storage, including an automated section;

Inquiry Office;

Mail, telephone;

Medical aid station;

Mother and child room;

Rest room for drivers and conductors;

Control room;

Office premises for workers involved in servicing passengers and organizing bus traffic;

Public order protection point;

Vehicle inspection point.

The bus station building houses ticket offices and, depending on the volume of traffic, a waiting room, a storage room and other premises necessary for cultural, everyday, sanitary and hygienic services for passengers and the accommodation of workers directly related to servicing passengers and organizing bus traffic.

55. In bus pavilions that do not have ticket sales, and at stopping points on intercity routes, bus schedules for a given stopping point are posted.

Procedure for paying passengers on intercity buses

56. Each passenger is required to have tickets for travel on an intercity bus and transportation of luggage, if any.

57. Tickets for passenger travel and baggage transportation are sold at the ticket offices of bus stations, bus stations, auto pavilions, transport and forwarding agencies, as well as at other points through authorized persons, and where ticket sales are not organized at the box office - through conductors (drivers) directly when passengers board the bus before it departs from the stopping point.

58. Passengers purchase travel tickets at the ticket office on a first-come, first-served basis.

The right to purchase tickets out of turn is enjoyed by: Heroes of the Soviet Union, Heroes of the Russian Federation, Heroes of Socialist Labor, persons awarded the Order of Glory of three degrees, deputies of the State Duma and the Federation Council, disabled people upon presentation of the relevant documents, participants of the Great Patriotic War.

Passengers with preschool children and pregnant women purchase tickets through the mother and child room, and in the absence of a room, at the general ticket office without waiting in line.

At stopping points on intercity routes where there are no ticket offices, all persons listed in this paragraph enjoy the right of priority entry onto the bus and purchase a ticket.

59. At initial and intermediate points with heavy passenger flows, bus stations, bus stations and transport and forwarding enterprises organize pre-sale of tickets. No more than 80% of bus tickets for a given route can be sold through pre-sale. The remaining 20% ​​of tickets are sold through the current sales box office.

Operation of ticket offices

60. The work of ticket offices should be organized in such a way as to ensure that passengers quickly receive travel tickets and exclude the possibility of departure of intercity buses with empty seats if there are passengers.

61. Tickets are sold:

a) at the ticket offices of the starting points of intercity routes on the day of departure of the bus, and at the ticket offices of intermediate points - from the moment of receiving information about the availability of seats on the bus. At the ticket offices of initial and intermediate points, ticket sales stop 5 minutes before the bus departure;

b) at the pre-sale ticket offices within 7 days before the bus departure. Pre-sale of tickets ends one day before the bus departure.

62. Tickets can be ordered in advance by postcard or telegram, as well as by telephone. An order is considered accepted if it is received: by mail and telegraph no later than 10 days, and by telephone no earlier than 7 days before the departure date specified in the order.

The order indicates: the customer's last name, departure date and time, destination, number of tickets, method of receipt (with or without home delivery). When ordering a ticket with delivery, the customer's address is indicated, and if there is a business or home telephone number, his number.

63. Ordered tickets are stored at the pre-sale office and must be claimed no later than 12 hours before the bus departure. Unclaimed tickets are transferred for sale to the current sale box office.

64. For the advance sale of tickets per passenger, incl. and entitled to discounted travel, a commission fee is charged in the amount established by the tariffs.

If tickets are pre-sold without home delivery, no fee receipt will be issued. In this case, the ticket is issued with a “fee paid” stamp previously placed on it by the accounting department of the motor transport enterprise.

65. Pre-ordered tickets can be delivered to your home if passengers wish.

For home delivery of ordered tickets, the passenger is charged a commission fee in the amount established by the tariffs, in confirmation of which he is given a commission fee receipt or a one-time fee receipt, which indicates the name of the transport organization that collected the fee and the date of issue of the receipt.

Records are made legibly, and the date of issue is stamped or stamped.

Travel conditions

66. On intercity buses, transport organizations or other carriers are required to provide passengers with seating. Selling tickets and transporting passengers in excess of the number of seats is prohibited.

67. When traveling on intercity buses, the passenger is obliged to keep the ticket for the entire duration of the trip and present it at the first request of the persons carrying out control.

Passengers who have not received tickets at the ticket office or directly from the driver before the bus departs are not entitled to travel on the bus.

68. Tickets lost by passengers are not renewed, and the money paid for them is not returned.

69. Passengers boarding a bus at bus terminals, bus stations and stops with ticket sales at the box office are carried out only upon presentation of tickets purchased at the box office. Tickets are valid only for the day and bus route indicated on them.

70. The boarding attendant, together with the bus driver, checks at the time of boarding whether passengers have travel tickets. At points where there is no boarding officer, tickets are checked by the driver or conductor.

71. Passengers disembark from the bus at stopping points provided for by the bus schedule.

72. The passenger is obliged to take a seat on the bus according to the seat number indicated on the ticket, comply with these Rules, and, at the request of the controller, inform the point of boarding the bus and the destination.

73. It is not permitted for drunk passengers to travel on buses, for passengers and the driver to smoke on the bus, for opening windows without the permission of the driver or conductor, for carrying prohibited substances and items specified in paragraph 90 of these Rules.

74. In the event of a bus being removed from the line due to a malfunction, accident, etc. The tickets issued to passengers are valid for travel on another bus on the same route. Passengers are transferred from one bus to another by the driver or conductor of the bus removed from the line.

75. The passenger has the right to carry with him free of charge one child under 5 years of age inclusive, if he does not occupy a separate seat.

To occupy a separate seat, a child under 5 years of age must purchase a child ticket.

When traveling with a passenger several children under the age of 5 years, children's tickets are purchased for each child, except one, carried free of charge, as well as for each child aged 5 to 10 years.

Children over 10 years of age are charged the full fare.

76. If you are late for the bus within three hours, or due to illness or accident - within three days from the departure of the bus for which the ticket was purchased, at the request of the passenger, the travel document can be renewed with an additional payment of 25% of the cost of the tickets or returned to him the fare paid minus 25% of the ticket price.

If a passenger is late for the bus by more than 3 hours due to illness or accident, it must be confirmed by a certificate from a medical institution or an accident report.

77. If the ticket is returned to the ticket office at the bus station no later than 2 hours before the bus departure, the passenger will be refunded the fare minus the fee for pre-sale of the ticket. If the ticket is returned later than this period, but before the bus departs, the cost of the paid fare will be returned minus 15% of the ticket price and a fee for pre-sale of the ticket.

78. If a passenger stops traveling on the road due to illness or an accident, he will be refunded the fare for the untraveled distance.

79. If the departure of a bus is delayed against the schedule by more than an hour, if a passenger is given a seat on the bus of a lower class than the one for which the ticket was sold, as well as if he is not provided with the seat indicated on the ticket, he has the right to return the ticket to the ticket office before departure bus and receive back the full fare and pre-sale fee paid by him.

If the passenger agrees to travel on a bus of a lower class, he will be refunded the difference between the amount paid and the due fare.

80. If instead of a scheduled bus, a bus is provided whose fare is higher, then the passenger who bought a ticket before the announcement has the right to travel on this ticket without additional payment. From the moment the bus replacement is announced, tickets are sold at the established higher fare with appropriate warning to passengers.

81. If it is impossible to deliver a passenger to the destination due to road, climatic and other reasons beyond the control of the road transport organization, the passenger will be refunded the cost of travel from the point of termination of the trip to the destination within 24 hours from the time of cancellation of the flight.

In these cases, at the request of the passenger, he must be delivered to the nearest railway station or airport.

When the bus returns to its starting point, the passenger is refunded the cost of travel and hand luggage.

82. If a passenger, through his own fault, falls behind the bus in which he was traveling, the ticket for the next flight is not reissued and money for the untraveled distance is not returned.

83. Refunds in cases provided for in paragraphs 76 - 81 of these Rules are made by order of the head or responsible duty officer of the bus station, bus station where the passenger purchased the ticket or where transportation was terminated. The ticket is redeemed by placing a “Return” stamp on its reverse side indicating the time (hours, minutes) when the ticket was returned by the passenger and the amount of the refund (in full, without a commission fee or with the deduction of a set percentage of the cost).

Ticket redemption is confirmed by the signature of the head or responsible duty officer of the bus station or bus station.

Money is issued by the cashier against the passenger's signature in the statement for accepting tickets and refunding money, which indicates the date, flight number, route name, number and cost of the ticket.

The canceled ticket and other documents used to return the money, together with the statement, are attached to the cashier’s report. In the cases provided for in paragraph 81 of these Rules, the corresponding boarding sheet is attached to the ticket return sheet.

84. If a passenger fails to show up at the time of departure of the bus, the departure station crosses out the details of the sold ticket in the ticket sales sheet. An empty seat can be sold to another passenger.

85. Public road transport organizations sell tickets to organizations based on their advance orders for the transportation of certain groups of passengers on suburban and intercity buses on regularly operating routes.

86. When organizations return travel documents purchased by them according to the specified requests to the ticket offices of bus stations (bus stations) less than 7 days, but no later than 3 days before the departure of the bus, 10% of the fare is withheld, and when returning travel documents later than 3 days Before the bus departs, 20% of the fare is withheld.

Withholding of the fare amounts regardless of the timing of the return of travel documents (but before the departure of the bus) is not made if the departure of the bus indicated on the ticket is canceled or its departure from the starting point of passengers is delayed by more than one hour, if the departure of passengers fails due to failure to provide them of the seats indicated on the tickets and refusal to use other seats in the event of illness of the passenger.

87. Applications from organizations for the sale of tickets for the transportation of certain groups of passengers are accepted by bus stations (passenger bus stations) upon provision of a stamped letter signed by the head of the organization or his deputy no later than 12 days before the departure of the bus.

88. Payment of the cost of returned unused tickets and other travel documents is made by order of the head or responsible duty officer of the bus station (passenger bus station) where the organization purchased travel documents or where transportation was terminated.

Redemption of tickets and return of money to an authorized representative of the organization is carried out in accordance with clause 83 of these Rules.

Baggage transportation

89. A passenger has the right to carry with him on intercity buses:

Free - one piece of hand luggage measuring 60 cm x 40 cm x 20 cm and weighing no more than 30 kg, including small animals and birds in cages or one pair of skis (children's sleds);

For a fee according to the tariff, one piece of hand luggage measuring no more than 100 cm x 50 cm x 30 cm;

On buses with a luggage compartment (compartment), for a fee - two pieces of luggage measuring no more than 100 cm x 30 cm x 30 cm.

Baggage checked in for transportation must be in good packaging. For baggage accepted for transportation, the passenger is issued a baggage receipt or a numbered token of the established standards.

90. Flammable, explosive, poisonous, flammable, poisonous, caustic and foul-smelling substances, objects and things with dimensions of more than 100 cm x 30 cm x 30 cm or weighing more than 60 kg per piece, firearms without covers or in unwrapped items and items that contaminate rolling stock or passengers' clothing.

Transporting luggage in luggage cars

91. On intercity routes where the movement of luggage vehicles is organized, the passenger has the right to check in luggage for transportation on a luggage vehicle.

92. Acceptance of passengers' luggage for transportation in baggage vehicles is carried out upon presentation of travel tickets. For each travel ticket (full or child), no more than three pieces of baggage with a total weight of not more than 150 kg can be accepted.

93. The items of luggage handed over for transportation, due to their size, packaging and properties, should not make it difficult to load and place them in a luggage car, as well as cause damage to the luggage of other passengers. Containers and packaging must ensure the integrity and safety of luggage for the entire duration of transportation.

94. A passenger who wishes to send luggage by baggage car must present it for delivery in advance, but no later than 20 minutes before the departure of the baggage car.

95. Baggage in faulty packaging will not be accepted for transportation in a luggage car.

Baggage, the packaging of which has such defects that do not cause fear of loss or damage to the luggage, may be accepted for transportation with a note about these defects in the transportation documents.

96. In the certificate of acceptance of baggage for transportation, the passenger is issued a baggage receipt of the established form.

97. When checking in luggage for transportation, the passenger has the right to declare its value with payment of the established fee.

98. Baggage is issued at the point of destination to the bearer of the baggage receipt. Luggage storage charges apply at current rates.

99. Baggage accepted for transportation separately from the passenger must be delivered to the destination no later than the day the passenger arrives at this point according to the schedule.

100. Baggage not claimed by the passenger is stored by the motor transport organization at the destination.

Baggage not claimed within 30 days is transferred to local trade organizations for sale in accordance with the established procedure.

The bearer of the baggage receipt, within a six-month period from the date of sale of the baggage, has the right to receive the amount paid to the motor transport enterprise or organization for unclaimed baggage transferred to trade organizations, minus the amounts due to the motor transport organization. After this, unclaimed funds are transferred to the local budget.

101. For temporary storage of luggage, storage rooms are organized at bus stations and bus stations, which accept it from passengers, regardless of the presence of travel documents, with payment for storage at current rates.

The carrier is responsible for failure to preserve baggage that occurs after accepting it for transportation and before handing it over to the passenger or person authorized to receive the baggage, unless he proves that the loss, shortage or damage to the baggage occurred as a result of circumstances that the carrier could not prevent and the elimination of which could not be prevented. it didn't depend on him.

102. The operating hours of storage rooms are set depending on the schedule of buses and route taxis, as well as local conditions. Notices about the opening hours of luggage storage rooms must be posted for the information of passengers.

103. For short-term storage of luggage at bus stations and bus stations, automatic storage rooms are used.

104. Baggage in packaging can be checked into storage rooms, regardless of its type and type (suitcase, basket, bundle, backpack, bundle, bag, net, glass container, etc.), and some items, for example a coat, hat, briefcase, skis, skates, etc., can be accepted for storage without packaging.

105. The storage room is not responsible for natural spoilage of perishable products deposited for storage.

If, when receiving items into the storage room, defects are discovered in the packaging, the owner is obliged to either eliminate them or confirm the presence of defects with his signature on the receipt.

106. It is prohibited to hand over and accept for storage things that may contaminate or damage the belongings of other passengers, as well as flammable, explosive, poisonous, caustic and foul-smelling substances.

Declaration of value upon check-in

107. When checking in luggage for storage, a passenger may declare its value by paying the fee established by the tariffs.

When depositing several items (places), the passenger can declare the value of each item (place) deposited by him or their total value. The declared value is indicated on the baggage receipt.

108. If there is any doubt about the correctness of the declared value, the storage room employee may require opening the luggage for inspection. If opening is refused, in case of disagreement in the valuation amount, luggage with declared value will not be accepted for storage.

Baggage storage fee

109. Baggage storage fees are charged for each item (place). When depositing several items (places) tied together, a fee is charged for each item (place) separately.

110. A fee for storing luggage is charged for each calendar day, including the day of reception for storage and the day of release from the storage room. Part of a day is considered a full day.

111. A fee for storing luggage that has arrived at the destination and checked in by the passenger for transportation in a luggage car is charged starting from the second day. The first calendar day is not paid. Part of a day is considered a full day.

Luggage storage arrangements

112. When accepting luggage for storage without declaring its value, the passenger is given a numbered token or baggage receipt, and when accepting luggage for storage with declaring its value, a luggage receipt.

113. When organizing the operation of a storage room using tokens, the passenger, when handing over luggage for storage, is obliged to pay through the cashier the cost of the first two days of storage and receive a control pass.

114. When accepting luggage for storage, the storage locker is obliged to inspect the packaging of the items being checked in, mark on the control ticket received from the passenger the date the items were accepted for storage, attach a duplicate token along with the control ticket to the items deposited for storage and issue the token to the passenger.

115. Baggage accepted for storage is issued to the passenger by the storekeeper according to the number indicated on the token. Upon issuance, the storage period is checked and final payment is made to the passenger.

116. When organizing the operation of a storage room using receipts, the passenger pays the cost of storing things when handing them over to the storage room and receives a luggage receipt from the storekeeper.

117. The baggage receipt and its copy are written legibly through carbon paper, without erasures or erasures. A copy of the receipt is attached to the items deposited; on the front side of the receipt the total number of items (places) accepted for storage and the total amount of declared value are indicated, the name of the items is listed and the declared value of individual items (places) is indicated in words.

The luggage receipt is issued by the storekeeper and confirmed by the stamp of the bus station (bus station).

118. When handing out luggage from the storage room, the storekeeper checks the receipt presented by the owner with its copy, and also checks the last name, first name, patronymic, indicated by the owner when depositing things, with the presented document.

119. On the reverse side of the baggage receipt, the date of issue of items, the number of days of storage, the fees charged for storage and for declaration of value, as well as the total amount of fees in figures and words are indicated. The storekeeper signs on the appropriate line of the receipt for receiving the amount of fees and issuing baggage, and the owner signs for its receipt.

120. If a number tag or baggage receipt is lost, the baggage accepted for storage may be released to the owner upon his written application with the presentation of evidence that the checked baggage belongs to him. In this case, baggage is issued against a receipt indicating the surname, name, patronymic and permanent place of residence of their owner according to the passport.

Shortage or damage to luggage accepted for storage

121. If a shortage of seats or damage to luggage is detected, the motor transport organization draws up a report in two copies with the participation of the luggage storekeeper, the owner of the luggage and the bus station (bus station) employee.

The act indicates: the number of accepted and issued places, the name of the item (suitcase, basket, bag, etc.), the nature of the damage, the last name, first name, patronymic and address of the recipient, the amount of declared value, if it was indicated.

One copy of the act is given to the passenger and serves as the basis for their filing a claim with the motor transport organization.

122. In cases where a passenger agrees to accept damaged or partially lost luggage without drawing up a report, the motor transport organization is obliged to release the said luggage. In this case, claims from the owner of the luggage will not be accepted by the motor transport organization.

123. Damage caused during the transportation of baggage is compensated by the carrier:

a) in case of loss or shortage of luggage - in the amount of the cost of the lost or missing luggage;

b) in case of damage (damage) to luggage - in the amount by which its value has decreased;

c) in case of loss of baggage handed over for transportation with declared value - in the amount of the declared value of the baggage.

124. The carrier, along with compensation for established damage caused by loss, shortage or damage to luggage, returns to the sender (recipient) the carriage charge collected for the transportation of lost, missing, spoiled or damaged luggage.

125. Passenger losses due to loss, shortage or damage to items handed over to the storage room, within the amount of their assessment upon delivery, are subject to compensation by the custodian within twenty-four hours from the moment of filing a claim for their compensation.

Lost and found things

126. In all cases of discovery of forgotten or lost items in buses, taxis at bus stations, auto pavilions, a report is drawn up with a detailed description of the appearance of the items found and the circumstances of their discovery in the form according to Appendix 1.

Registration of deposit of found items

127. Found items are subject to mandatory surrender at the end of the trip or shift to the head (duty officer) of the bus station (bus station), and in their absence - to the duty dispatcher of the motor transport organization.

128. The head (duty officer) of a bus station (bus station) or the duty dispatcher of a motor transport organization is obliged, in the presence of the person who delivered the found items, to draw up a report in two copies.

129. At bus terminals (bus stations), in the control rooms of motor transport organizations there should be two books of report forms.

If one of the deed books is missing, registration of the next delivery of found items is carried out using the second book.

These books are issued by the accounting department of the motor transport organization, where they are recorded in off-balance sheet accounts as strict reporting forms.

130. After drawing up the act, things are subject to delivery to the warehouse of forgotten things against the receipt of the storekeeper on both copies of the act, one of which remains in the book of acts, and the other is transferred to the storekeeper along with the things.

131. The head (duty officer) of a bus station (bus station) or the duty dispatcher of a motor transport organization is obliged to give the passenger an appropriate explanation on the issue relating to the search for his lost things.

Accounting for found items

132. When things arrive at the warehouse, their compliance with the entries in the deed book must be checked.

133. Items accepted into the warehouse must be entered into a special book of records of found items, which is kept in the prescribed form (Appendix 2) and issued by the motor transport organization for safekeeping to the manager of the warehouse of found items.

134. If things do not correspond to the entries in the act, the things are not accepted into the warehouse and are returned along with the act for clarification and appropriate registration.

135. Found items, with the exception of those specified in paragraphs 139, 140 of these Rules, must be stored directly in the warehouse of found items for three months in a room specially equipped for this purpose, preventing theft or damage.

Cardboard labels are attached to items accepted at the warehouse indicating the place of initial delivery of the items found, the date of delivery and the report number.

136. Food products, including canned ones, after 10 days, and in loose form and perishables - after 24 hours of storage, must be transferred to local catering organizations as food waste or destroyed.

The transfer or destruction of food products is formalized by an act of the commission, which in each specific case is appointed by order of the motor transport organization.

137. Found items received at the warehouse:

a) weapons, cartridges and explosives must be immediately transferred according to the act to local internal affairs bodies;

b) identity cards and passports are transferred according to the act to the relevant authorities at the location of the motor transport organization;

c) money, including foreign currency, government loan bonds, other securities, gold, silver items and other valuables are subject to transfer according to an act no later than the next day to the cash desk of a motor transport organization, which, within 24 hours after receiving these valuables, must transfer them for storage to local branch of the bank serving the motor transport organization, with registration of the transfer of valuables in the prescribed manner.

138. If the owner fails to claim things or valuables within six months of storage, motor transport enterprises or organizations are obliged to:

Transfer the money temporarily in the current account to the local budget;

Other items located in the warehouse of found items, at the direction of local authorities, become municipal property.

Delivery of found items

139. The items are issued to the owners daily (except on weekends) at the appointed time upon presentation of a passport or other identification document and an application with written permission from the head of the motor transport enterprise or organization to issue items from the warehouse.

140. The application must indicate signs of forgotten things. Low-value items and money in the amount of up to one minimum wage established in the Russian Federation can be issued upon application by the owner on the day of their discovery (before they are delivered to the warehouse or cash desk) directly by the duty officer at the bus station (bus station) upon presentation of a passport or other an identification document with the drawing up of an act (indicate the surname, name, patronymic of the owner, his passport number, who and when it was issued, address of permanent residence).

The owner signs the document upon receipt of the lost item or money.

141. When issuing items, the owner is charged a storage fee in the amount prescribed by the tariffs.

Upon receipt of the amount due for storage of items, a receipt of various fees of the established form is issued.

142. Proceeds for storing things are subject to daily delivery to the cash desk of the motor transport organization in the prescribed manner.

Over the past almost ten years, the Rules for the carriage of passengers in urban ground electric and road transport have been in effect.

They spell out the rules for arranging bus stops, bus stations, bus stations, where to look for forgotten things, what should be on the front panel of a taxi, and what you can count on as a passenger of such transport.

The relationship between the carrier and the passenger is regulated by Decree of the Government of the Russian Federation No. 112, adopted in 2009, “On approval of the rules for the transportation of passengers and baggage by road and urban ground electric transport”, amended and supplemented five times.

The organization of regular cargo transportation falls under the control of Law 220-FZ of July 13, 2015 “On the organization of regular transportation of passengers and luggage by road and urban ground electric transport.”

Many provisions in road traffic relations can be defined in Federal Law 259-FZ of November 8, 2007 “Charter of Motor Transport and Urban Ground Electric Transport” and in Federal Law 196-FZ “On Road Safety” of 1995.

But first of all, transportation is a service provided to the passenger. This means that you need to rely on the Law of the Russian Federation “On the Protection of Consumer Rights” No. 2300-1 of 02/07/1992.

Rights and responsibilities of people in public transport

Passenger rights include only 6 points:

1. Be delivered to your destination on time and safely.
2. Bring a child under 7 years of age free of charge.
3. Receive complete information on the travel route and under what conditions this is carried out.
4. In the event of an accident and damage on the road, the passenger has the right to compensation.
5. Free baggage allowance for one piece, in accordance with the requirements for it.
6. Write claims and defend your rights in court.

There are many more responsibilities. The passenger must purchase, present upon request and keep to the destination a travel ticket (or a document confirming preferential travel) for himself and baggage in excess of the established allowance.

People are required to leave when they reach their destination, otherwise returning to their destination after the final stop must be paid again as for the next flight. In the salon, people should not litter or damage other people's property. During travel, people must move through the cabin without blocking the entry or exit of others or preventing doors from closing.

For their own safety, people are required to hold on to the handrails, and items found left behind by someone else must be handed over to the driver or conductor.

Regulations for people and luggage in road transport

In city public transport

The activity of transporting people (OKVED code - 60.21) can be carried out by an individual or legal entity that has received a special permit for this type of activity.

The rules in urban public transport also describe the rights and responsibilities of all people in the vehicle:

• driver;
• passenger;
• conductor.

Movement can be carried out along a route agreed with the authorities authorized for this (regularly or as necessary in order to unload the direction), and outside the scheme. In the second case, restrictions can only be imposed by road markings, signs and traffic lights.

Drop off and pick up

These actions are prescribed in paragraphs. 11-18 Rules for the carriage of passengers and luggage in public transport.

Each parking point must be equipped with a stop, except for places on demand. You can only ask to stop the bus in advance. In such places it is mandatory to have the inscription “On request”.

Passengers are warned about stops in advance, despite the mandatory provision of signs (name of the place). At stops, information about all the routes on which it is included and their ending points should be posted.

Truck body

The regulations are spelled out in the Rules of the Road and in the Basic Provisions of the Traffic Regulations.

So, a driver with a cat can transport people in the back. C, but no more than 8 people, with cat. D – from 16 people. In this case, the driver’s experience cannot be less than 3 years (Traffic Regulations clause 22.1).

The body must be specially equipped with fixed seats at the height established by the standards. Also have sides with additional fixation and a stretched awning with lighting underneath. There should be a communication system with the driver, and a ladder on the tailgate to make seating for passengers easier.

Important! Transporting children is strictly prohibited.

Without special equipment, only people accompanying or receiving the cargo can be in the body.

Passenger taxi

Transportation in a passenger taxi is carried out subject to permission for this type of activity, namely a charter agreement. The route is determined by the customer; if there was no agreement on it, then the driver is obliged to build the shortest route.

Payment for travel is made by the passenger to the taxi driver in accordance with the established tariffs, based on the taximeter readings.

The trip may be refused if there is already another order for transportation at the moment. If the trip cannot be completed to the end of the route, then the untraveled remainder of the road should not be paid for.

Luggage is accepted in quantities as agreed between the driver and passenger. But the driver may refuse to accept oversized items if they do not meet the general luggage requirements.

Minibus taxi

Regulated by Decree of the Government of the Russian Federation No. 112 of February 14, 2009 and Federal Law 196-FZ “On Road Safety” of 1995.

The capacity of a minibus is the same as that of an individual one (in terms of the number of seats and cargo capacity), but the movement is organized according to the principle of mass transportation of people (with the coordination of the route, adhering to all city stops along the way).

A license is obtained to transport people with luggage. The route is coordinated with the city administration. The right to travel is given by a paid ticket. A child under 7 years old can travel for free provided that they do not occupy a free seat. The passenger has absolutely the same rights and obligations for travel and baggage transportation, whether he is on public transport.

Mandatory requirements

To the city bus

A bus is considered to be a closed vehicle that has an engine and is equipped with seats for 8 or more people (the driver’s seat is not taken into account).

According to the law of the Russian Federation “On Road Safety”, any motor vehicles, regardless of the country of origin, must have a certificate of conformity from the authorized ministry or body.

A city route bus operating on regular routes, in accordance with clause 29 of the Transportation Rules, must be equipped with route number indicators and “Entrance” signs (clause 35). A mandatory requirement for the carrier is to indicate its full name on the windshield and on board at the entrance.

In the bus interior, information about the organization and the driver, about the body that controls them, and the cost of the ticket must be directly accessible. If tickets are sold based on a seat, the seats must be numbered.

It is also necessary to place all signs that allow you to quickly navigate in the event of an accident. Where is the button to communicate with the driver, fire extinguisher, emergency exit, etc. (item 37).

To the drivers

The reliability of the driver, which is required to be provided by individuals and legal entities traveling in accordance with the “Regulations on ensuring the safety of passenger transportation by buses”, approved by Order of the Ministry of Transport of the Russian Federation dated 01/08/1997 No. 2, must stem from the requirements presented to him:

• documented qualifications and driving experience (at least 3 years);
• completing internships and certification classes that improve skills;
• mandatory medical examination of the driver or driver candidate;
• the driver undergoes mandatory pre-trip inspections (and after the trip);
• compliance with established standards for employment and rest.

To people and luggage

The passenger is responsible for the safety of hand luggage. You can hold one place for free, the total volume of which does not exceed 120 sq. m. cm, with a pair of covered skis, a stroller or a children's sled (Article 22 of Federal Law 259-FZ).

Luggage must be packed, breakable items secured or in a rigid container. Luggage should not emit an unpleasant odor or contain hazardous substances that can pollute both the vehicle and surrounding people.

You can transport animals and birds if the cages have a solid bottom and the dimensions fit within the established baggage allowances.

The risk of food spoilage remains with the passenger who wishes to check it in as baggage.

It is allowed to transport for a fee two pieces of luggage with a total volume of 80 square meters. cm each. A receipt must be issued for items accepted for transportation.

Documentation

When stopping a bus, the driver, upon request, must have:

• a copy of the license for organizing the transportation of passengers and luggage in the name of the employer - it is placed in the bus;
• The driver personally has a license with category D;
• MTPL insurance policy, which has no term limits;
• printed waybill for the declared route;
• temporary medical examination, pre-trip and the one that the driver underwent upon employment (and thereafter - every year);
• unexpired technical inspection of the bus;
• certificate of state registration of the vehicle;
• technical passport of the vehicle.

In the absence of any of these documents, administrative liability may arise with the imposition of a fine.

Features of transportation by bus

First of all, safety. Therefore, the driver must be stress-resistant, attentive, and have a high degree of professionalism and skill.

The number of seats must correspond to the expected number of people transported, taking into account the standing areas provided.

The bus must be equipped with:

• fire equipment;
• medical supplies to provide first aid in an emergency;
• a stop sign triangle in case of an accident;
• safety belts;
• anti-slip floor covering.

Around town

A bus operating within the city must:

• follow the formalized schedule agreed with the city administration;
• observe stops, staff must voice them;
• passengers are allowed to stand in them if the internal structure allows them to travel while standing sufficiently safely (the bus is equipped with handrails and holders);
• There can be no deviations from the route around the city.

Suburban

A bus carrying passengers to suburban areas must:

• follow the schedule agreed with the city administration;
• standing position in them is also allowed under the same conditions as in buses with city routes.

Custom and regular

Transportation is carried out on the basis of a charter agreement concluded in writing (Article 29 of Federal Law 259-FZ). The route, as well as the volume and quality of hand luggage and baggage are prescribed in it.

It is mandatory to place a “Custom” sign on board the vehicle.

An additional condition for mandatory documents to be presented by the driver in the event of a stop and checking them is the presence of a tender paper within the approved route.

Excursion

Buses operating on such routes must also have tender documents. Routes and schemes must be consistent with the technical capabilities of the vehicle and take into account the necessary work and rest regime of the driver.

The bus must also be suitable for the route and climate of the area. Deviations from the route and stops on demand are unacceptable.

Trips are carried out exclusively during daylight hours. In areas unsuitable for safe transportation, traffic is stopped. If the journey is long, there should be two drivers.

Official

Business trips are carried out for the purpose of employees of the organization performing their immediate job responsibilities.

People transported in official transport do not have the status of passengers, similar to rights in relation to a contract for the provision of transportation services.

This is how employees can be delivered to their workplace, employees of government bodies to third-party organizations in order to carry out their activities (lawyer to court, accountant to bank, etc.). They are not charged for such transportation.

Vakhtov

Transporting the population on a rotational basis is only possible based on the number of seats. Transport must be equipped with fire fighting equipment and a first aid kit.

Special requirements are also imposed on transport drivers. Shift transportation delivers enterprise employees to hard-to-reach places. Often the route is crossed by off-road areas and other extreme conditions. Therefore, the driver must have experience, qualifications and extensive driving experience.

Between cities

On intercity buses:

• a standing position is allowed if the distance between the points of departure and destination does not exceed 70 km;
• deviation from the route is allowed only in agreement with the employer’s organization;
• luggage must be located in strictly designated places (above the seats and in the luggage compartment);
• if the route duration is more than 500 km, the flight must be carried out by two drivers.

Between countries

When carrying out international transportation, the mandatory documents to be presented at a stop and checked include:

• Green Card policy;
• an international agreement (most often a copy) on car insurance of the country being visited;
• tender documentation.

There is also an additional mandatory requirement for equipping buses for international flights:

• there must be a toilet room,
• flights are carried out by two drivers.

In winter time

Additional requirements for equipping a bus transporting people are:

• serviceability of furnace equipment capable of providing full visibility of the route from the bus interior;
• mandatory replacement of tires for winter modification.

What will be the violation of the rules?

To the driver and organization

Violation of traffic rules by the driver results in a fine or compensation for damage to the health of the passenger as a result of the accident.

In both cases, the responsibility lies with the organization or individual who performed the transportation and was the owner of the vehicle. This is evidenced by the norm of the Code of Administrative Offenses of the Russian Federation (Article 2.6.1).

An organization or individual may, in a general or judicial decision, attribute all damage incurred in recourse to the driver under Article 238 of the Labor Code.

If the Rules for the Transportation of People are violated by the driver, he also bears administrative responsibility, but personal. For each unbelted passenger, the driver may be fined.

Passenger

The passenger also falls under administrative responsibility both for non-compliance with traffic rules and for violations of the rules for transporting passengers and baggage.

In both cases, consequences may occur in the form of an imposed administrative fine. Ticketless travel st. 11.18 of the Code of Administrative Offenses of the Russian Federation - a fine, but does not exempt from the need to pay for travel.

Useful video

Traffic police raid:

Decree of the Government of the Russian Federation of February 14, 2009 N 112
"On approval of the Rules for the transportation of passengers and luggage by road transport and urban ground electric transport"

In accordance with Article 3 of the Federal Law “Charter of Road Transport and Urban Ground Electric Transport”, the Government of the Russian Federation decides:

1. Approve the attached Rules for the transportation of passengers and luggage by road transport and urban ground electric transport.

2. To recognize as invalid:

Charter of Road Transport of the RSFSR, approved by Resolution of the Council of Ministers of the RSFSR dated January 8, 1969 N 12 (SP RSFSR, 1969, N 2 and 3, Art. 8);

Resolution of the Council of Ministers of the RSFSR dated November 28, 1969 N 648 “On changing and invalidating decisions of the Government of the RSFSR in connection with the reorganization of the Ministry of Automobile Transport and Highways of the RSFSR” (SP RSFSR, 1969, N 26, Art. 141);

Resolution of the Council of Ministers of the RSFSR dated September 17, 1974 N 510 “On the financial liability of motor transport enterprises and organizations, shippers and consignees for the improper use of containers when transporting goods by road” (SP RSFSR, 1974, N 24, Art. 134);

Resolution of the Council of Ministers of the RSFSR dated May 1, 1980 N 253 “On amendments to the Charter of Road Transport of the RSFSR” (SP RSFSR, 1980, N 13, Art. 106);

Resolution of the Council of Ministers of the RSFSR of March 20, 1984 N 101 (SP RSFSR, 1984, N 7, Art. 57);

Resolution of the Council of Ministers of the RSFSR dated November 18, 1988 N 474 “On streamlining the system of economic (property) sanctions applied to enterprises, associations and organizations” (SP RSFSR, 1988, N 23, Art. 135);

Resolution of the Council of Ministers of the RSFSR dated February 18, 1991 N 98 “On increasing the amount of fines for excess vehicle downtime and delay of containers, as well as amending the Charter of Road Transport of the RSFSR” (SP RSFSR, 1991, N 12, Art. 156);

Decree of the Government of the Russian Federation of May 26, 1992 N 347 “On strengthening the liability of shippers, consignees, railways, shipping companies, ports (piers), motor transport enterprises and organizations for violations of obligations for the transportation of goods” (Rossiyskaya Gazeta, 1992, May 30) ;

Decree of the Government of the Russian Federation of February 12, 1994 No. 95 “On increasing the amount of fines when transporting goods by rail, river and road transport” (Collected Acts of the President and Government of the Russian Federation, 1994, No. 8, Art. 597);

Decree of the Government of the Russian Federation of April 28, 1995 N 433 “On increasing the amount of fines when transporting goods by water and road transport” (Collected Legislation of the Russian Federation, 1995, N 19, Art. 1762);

paragraph 5 of the amendments and additions that are made to the resolutions of the Government of the Russian Federation on issues of railway transport, approved by Decree of the Government of the Russian Federation of August 8, 2003 N 476 (Collected Legislation of the Russian Federation, 2003, N 33, Art. 3270).

3. In the Regulations on the implementation of cash payments and (or) settlements using payment cards without the use of cash register equipment, approved by Decree of the Government of the Russian Federation of May 6, 2008 N 359 “On the procedure for making cash payments and (or) settlements using payment cards without the use of cash register equipment" (Collection of Legislation of the Russian Federation, 2008, No. 19, Art. 2191):

b) add clause 5.1 in the following wording:

"5.1. Documents used in the provision of services for the transportation of passengers and luggage by road and urban ground electric transport must contain the details established by the Rules for the transportation of passengers and luggage by road transport and urban ground electric transport.";

c) paragraph 8 should be stated as follows:

"8. When filling out a document form, it must be ensured that at least 1 copy is completed at the same time, or the document form must have detachable parts, except for the following cases:

a) the regulatory legal acts of the federal executive authorities specified in paragraphs 5 and 6 of these Regulations establish a different procedure for filling out the document form;

b) all details of the document are filled in typographically when preparing the document form;

c) all or part of the document details are indicated in electronic form."

Rules
transportation of passengers and luggage by road and urban ground electric transport
(approved by Decree of the Government of the Russian Federation dated February 14, 2009 N 112)

With changes and additions from:

September 7, 2011, May 14, November 26, 2013, June 9, 2014, April 28, 2015, November 10, 2018

I. General provisions

1. These Rules establish the procedure for organizing various types of transportation of passengers and baggage, provided for by the Federal Law "Charter of Road Transport and Urban Ground Electric Transport", including requirements for carriers, charterers and owners of transport infrastructure, conditions for such transportation, as well as conditions for providing vehicles for such transportation.

2. The terms used in these Rules mean the following:

“bus station” - a transport infrastructure facility that includes a complex of buildings and structures located on a specially designated area designed to provide services to passengers and carriers when transporting passengers and luggage, providing the possibility of departure of more than 1000 people per day;

“bus station” is a transport infrastructure facility that includes a complex of buildings and structures located on a specially designated area designed to provide services to passengers and carriers during the transportation of passengers and luggage, providing the possibility of departure from 250 to 1000 people per day;

"luggage car"- a vehicle transporting luggage separately from passengers;

"commercial act"- a document certifying the shortage, damage or spoilage of luggage;

"conductor" - an official who sells tickets in a vehicle;

“passenger taxi” is a vehicle of category “M1” used for the transportation of passengers and luggage in accordance with a public charter agreement;

"taximeter" - equipment designed to calculate the cost of transporting passengers and luggage by passenger taxi based on established tariffs per unit of mileage and (or) unit of time for using the vehicle;

"vehicle category "M1"- a vehicle that is used to transport passengers and has, in addition to the driver’s seat, no more than 8 seats;

"vehicle category "M2"- a vehicle that is used to transport passengers has, in addition to the driver’s seat, more than 8 seats and whose maximum weight does not exceed 5 tons;

"vehicle category "M3"- a vehicle that is used to transport passengers, has more than 8 seats in addition to the driver’s seat and whose maximum weight exceeds 5 tons.

II. Regular transportation

3. Regular transportation of passengers and luggage is carried out according to schedules.

4. A schedule for regular transportation of passengers and baggage (hereinafter referred to as the schedule) is drawn up for each stopping point on the regular transportation route, which provides for a mandatory stop of the vehicle.

5. The schedule contains departure intervals for vehicles, including by time periods of the day, or a time schedule for the departure of vehicles from a stopping point.

6. The schedule regarding intercity transportation, in addition to the information specified in paragraph 5 of these Rules, contains a time schedule for the arrival of vehicles at the stopping point.

7. The schedule is posted at all stopping points on the regular transportation route, where a mandatory stop for the vehicle is provided.

8. If the need for regular transportation of passengers and baggage significantly depends on the time of year or days of the week, the schedule can be drawn up for the summer and autumn-winter periods of the year and (or) separately for working days, weekends and holidays.

9. Changes made to the schedule are brought to the attention of the population no later than 10 days before the start of regular transportation of passengers and baggage according to the changed schedule.

10. Schedules indicate local time.

11. Stopping of vehicles for boarding (disembarking) passengers is carried out at all stopping points on the route of regular transportation, with the exception of stopping points at which boarding (disembarking) passengers is carried out at their request.

12. Stopping of vehicles for boarding (disembarking) passengers at their request is carried out if:

a) the passenger in the vehicle will notify the conductor or driver in advance of the need to stop the vehicle at the appropriate stopping point;

b) there are people at the stopping point waiting for the vehicle to arrive.

13. The driver or conductor is obliged to warn passengers in the vehicle in advance about stopping points at which passengers can be picked up or dropped off at their request.

14. Stopping points are equipped with signs indicating where the vehicle stops for boarding (disembarking) passengers.

15. The following information is placed on signs (except for signs at stopping points located on the territory of bus stations and bus stations):

a) symbol of the vehicle (bus, trolleybus, tram) used for regular transportation of passengers and luggage;

b) name of the stopping point;

c) numbers of regular transportation routes that include a stopping point;

d) the name of the final stopping point of each regular transportation route;

e) schedule for all regular transportation routes that include a stopping point, with the exception of stopping points at which passengers are boarded (disembarked) at their request;

f) the inscription “On request” at stopping points where passengers are boarded (disembarked) at their request;

g) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

16. In addition to the information provided for in paragraph 15 of these Rules, the signs may contain other information related to the regular transportation of passengers and luggage.

17. The final stopping points of regular transport routes at which vehicles arrive and which do not coincide with the points of departure are equipped with “No boarding” signs.

18. Stopping points from which more than 100 passengers depart per day, with the exception of stopping points located on the territory of bus terminals and bus stations, are equipped with protective equipment against precipitation, if land plots adjacent to the stopping point allow this.

19. A stopping point is located on the territory of a bus station or bus station, if the total number of passengers departing from the stopping point according to the general schedule for all regular transportation routes that include this stopping point is from 250 to 1000 people and more than 1000 people per day, respectively, and the maximum departure interval for vehicles on one or more regular transportation routes exceeds 2 hours.

21. A passenger has the right to free use of waiting rooms and toilets located in the buildings of a bus station, bus station, if he has a ticket confirming the right to travel along a regular transport route, which includes a stopping point located on the territory of this bus station or bus station:

within the time established by the owner of the bus station, bus station, but not less than 2 hours from the actual time of arrival of the vehicle - for a stopping point that is the destination;

during the validity period of the ticket (taking into account the actual delay in departure and (or) late arrival of the vehicle) - for other stopping points.

22. The operating hours of the bus station must correspond to the schedule of arrival and departure of vehicles.

23. On the front side of the main building of the bus station, bus station with non-24-hour operation, a general schedule for all regular transportation routes must be posted, which includes a stopping point located on the territory of the bus station, bus station, or an information terminal for providing information about the arrival and departure of vehicles .

24. The following information should be posted in the main building of the bus station:

a) a general schedule for all regular transportation routes, which include a stopping point located on the territory of a bus station or bus station;

b) a diagram of the location and numbering of seats in vehicles that depart from a stopping point located on the territory of a bus station or bus station;

c) a diagram of regular transportation routes, which includes a stopping point located on the territory of a bus station or bus station;

d) rules for using the services of a bus station or bus station.

25. The information provided for in paragraph 24 of these Rules is posted in a convenient place for familiarization with it in the ticket office, waiting room of a bus station or bus station, as well as in other places at the discretion of the owner of the bus station or bus station.

26. The general schedule for all regular transportation routes, which include a stopping point located on the territory of a bus station, must contain information about the arrival and departure of vehicles on each regular transportation route, including days of the week and time (in hours and minutes):

a) arrival of the vehicle at the stopping point;

b) departure of the vehicle from the stopping point;

c) arrival of the vehicle at the final points of the regular transportation route.

27. The scheme of regular transportation routes is presented in the form of a conventional graphic image of the route of vehicles from the stopping point of the bus station, bus station to the final points of the regular transportation routes. The specified diagram is posted in the waiting room or ticket office of a bus station or bus station. The following information is written on the diagram using symbols:

a) populated areas where stopping points are located on regular transportation routes;

b) numbers of regular transportation routes passing through the settlements indicated on the diagram.

28. On the territory and in the main building of the bus terminal, bus station, information about the location of the main services and premises of the bus station, bus station intended to serve passengers and carriers, including waiting rooms, ticket offices, mother’s rooms and child (if available), food stations (if available), first aid station (if available), storage room (if available), toilets, and also indicates the direction of movement to them and to vehicles on the corresponding routes.

29. Vehicles used for regular transportation of passengers and luggage are equipped with regular transportation route indicators, which are located:

30. The names of the starting and final stopping points and the number of the regular transportation route are indicated on the regular transportation route indicator, placed above the windshield of the vehicle and (or) in the upper part of the windshield.

31. The height of the regular transport route indicator placed on the windshield must not exceed 140 mm, and the height of the regular transport route indicator placed on the windshield of vehicles of category "M3" - the minimum distance between the upper edge of the windshield and the upper boundary of its zone cleaning with a glass cleaner.

32. The regular transport route indicator, placed on the right side of the body along the vehicle’s path, contains the number of the regular transport route, as well as the names of the starting, final and main intermediate stopping points.

33. The regular transportation route indicator placed on the rear window of the vehicle is marked with the regular transportation route number.

34. It is allowed to use an electronic information board as an indicator of the route of regular transportation.

35. In a vehicle with 2 or more doors through which passengers enter, with the exception of vehicles of category "M2", a sign with the inscription "Entrance" is fixed above each door on the outside or the inscription "Entrance" is applied.

36. The full or short name of the carrier is indicated above the windshield and (or) on the right side of the body along the direction of the vehicle.

37. The following information is placed inside a vehicle used for regular transportation of passengers and luggage:

a) the name, address and telephone number of the carrier, the surname of the driver, and if there is a conductor, also the surname of the conductor;

b) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage;

c) seat numbers, except for cases when the vehicle is used for regular transportation on tickets that do not indicate the seat number;

d) the cost of travel, hand luggage and baggage transportation;

e) signs of seats for passengers with children and people with disabilities, except for cases when the vehicle is used for regular transportation on tickets that indicate the seat number;

f) indicators of fire extinguisher locations;

g) indicators of the location of vehicle stop buttons;

h) emergency exit signs and rules for using such exits;

i) rules for using a vehicle or an extract from such rules.

38. In a vehicle with 2 or more doors through which passengers exit, with the exception of vehicles of category "M2", a sign with the inscription "Exit" is fixed above each door on the inside or the inscription "Exit" is applied.

39. Instead of the signs provided for in subparagraphs “d” - “h” of paragraph 37 of these Rules, the use of appropriate symbolic images (pictograms) is allowed.

40. In addition to the information specified in paragraph 37 of these Rules, other information related to the regular transportation of passengers and luggage may be placed inside the vehicle.

41. In order to verify compliance with the requirements for registration and equipment of vehicles provided for in paragraphs 37 and 38 of these Rules, the carrier is obliged to allow officials of the federal executive authorities authorized to carry out such an inspection into the vehicle.

42. Travel of passengers on regular transport routes is carried out using tickets.

43. The ticket must contain the required details. Forms and mandatory ticket details are presented in Appendix No. 1. Additional details may be placed on the ticket.

44. If on a regular transportation route tariffs are applied that take into account different levels of service in the vehicle (the presence of air conditioning, a VCR, a toilet, luggage racks, sun blinds, individual lighting and ventilation, the provision of food, newspapers, magazines, modern design and comfortable accommodation seats, etc.), the carrier has the right to indicate in the ticket the details that determine the class of service. In this case, the carrier informs passengers in advance about the class of service.

45. In the case of using tickets in which all or part of the details are indicated in electronic form, the carrier, when a passenger contacts him, is obliged to provide him with information about all the ticket details indicated in electronic form, including the expiration date of the ticket and the remaining number of trips.

46. ​​In the case of using tickets that are recognized as valid if there is a cancellation mark, the inscription “Invalid without a cancellation mark” is placed on them.

47. If, in accordance with the legislation of the Russian Federation, personal data about passengers is subject to transfer to automated centralized databases of personal data about passengers, regular transportation is carried out using personalized tickets.

Personalized tickets are issued on the basis of a passenger's identification document in accordance with the legislation of the Russian Federation (for children under 14 years of age - birth certificate).

48. The ticket must contain explanations of the details containing abbreviations, codes or symbols. If there is insufficient space on the ticket, the specified explanations must be brought to the attention of passengers in any accessible form.

49. Tickets for travel on urban and suburban routes are sold:

a) in vehicles (conductors or drivers);

b) at specialized points and other places where tickets are sold outside of vehicles.

50. The sale of tickets for intercity travel is carried out at the ticket offices of bus stations, bus stations or other ticket sales points, and in the absence of such points - by drivers or conductors directly when passengers board the vehicle before it departs from the stopping point.

51. The sale of tickets for intercity travel begins at least 10 days in advance and ends 5 minutes before the departure of the vehicle.

52. The sale of a ticket may be refused if the capacity provided for by the design of the vehicle is exceeded, or if transportation is carried out only with the provision of a seat if there are no free seats. Monitoring compliance with capacity standards and the availability of free seats is carried out by the conductor, and in the absence of a conductor - by the driver.

53. In case of termination of a trip in the provided vehicle due to its malfunction, accident or other reasons, passengers have the right to use the purchased ticket to travel in another vehicle specified by the carrier. The transfer of passengers to another vehicle is organized by the conductor or driver of the vehicle for which the tickets were purchased.

54. Items are allowed to be carried as part of hand luggage, regardless of the type of packaging.

55. Ensuring the integrity and safety of hand luggage is the responsibility of the passenger. Placing hand luggage in places intended for sitting, in the aisle between seats, near the entrance or exit of a vehicle, including an emergency vehicle, is prohibited.

56. Allowances for hand luggage and baggage, including free baggage, are established by the carrier taking into account the requirements provided for in Article 22

57. Carriage of hand luggage, the quantity or size of which exceeds the established free baggage allowance, is carried out in the presence of a receipt for the carriage of hand luggage.

58. The receipt for carriage of hand luggage must contain the required details, which are presented in Appendix No. 2. Additional details may be placed on the receipt, taking into account the special conditions for regular transportation of passengers and baggage.

59. Baggage handed over to the carrier is transported in the luggage compartment of the vehicle used to transport the passenger, or separately from the passenger in a luggage car.

60. Loading and unloading of luggage transported in the luggage compartments of vehicles is carried out by the passenger.

61. Baggage is accepted for transportation without opening the container or packaging.

62. Foul-smelling and dangerous (flammable, explosive, toxic, corrosive and other) substances, bladed weapons and firearms without covers and packaging, as well as things (objects) that contaminate vehicles or clothing are not allowed for carriage as baggage or as part of hand luggage. passengers. It is allowed to carry animals and birds as part of hand luggage in cages with a solid bottom (baskets, boxes, containers, etc.), if the dimensions of these cages (baskets, boxes, containers, etc.) meet the requirements provided for in paragraph 56 of these Rules.

63. Containers and packaging must ensure the integrity and safety of luggage during the entire period of transportation.

64. Transportation of food products, including perishables, in luggage compartments of vehicles and luggage cars without maintaining temperature conditions is carried out under the responsibility of the sender without declaring the value of this luggage.

65. The delivery of baggage to the carrier is documented using a baggage receipt.

66. The baggage receipt must contain the required details. The forms and mandatory details of baggage receipts are presented in Appendix No. 3. Additional details may be placed on the baggage receipt, taking into account the special conditions for regular transportation of passengers and luggage.

67. A baggage tag is attached to each piece of baggage, a copy of which is given to the passenger.

68. When checking in baggage with a declared value for transportation, the baggage receipt shall indicate the declared value of the baggage, as well as the amount of the additional fee for accepting baggage with a declared value for transportation.

69. When checking in several pieces of luggage for transportation, the passenger has the right to indicate in the baggage receipt the declared value of each piece or the total amount of the declared value of all pieces.

70. Baggage is issued to the person who presents the luggage receipt and luggage tag. In case of loss of a baggage receipt or baggage tag, the baggage may be handed over to a person who proves his right to it by indicating in writing the exact characteristics of the things included in the baggage.

71. At the request of the passenger, luggage can be given to him along the route, if the time the vehicle is parked at the stop point where the passenger wishes to receive his luggage and the loading conditions of the luggage compartment of the vehicle allow this. In this case, the passenger is obliged to warn the driver in advance about the desire to receive luggage along the route. If baggage is issued to a passenger along the route, money for the untraveled distance will not be returned.

72. Acceptance of baggage for transportation by baggage car is carried out upon presentation of a ticket.

73. Baggage checked in for transportation by a baggage car must not impede loading and placement in the baggage car, or cause damage to the luggage of other passengers.

74. Baggage, the packaging of which has defects that do not cause fear of its loss or damage, may be accepted for transportation by baggage truck, with these defects indicated in the transportation documents.

75. Baggage delivered by a baggage truck is issued at the destination no later than the day the passenger arrives at this point in accordance with the passenger carriage contract.

76. For storage of baggage that is not claimed at its destination for more than 24 hours from the date of its delivery by baggage truck (incomplete days are considered full), a fee is charged in the amount established by the carrier. If baggage arrives at its destination before the passenger, no fee is charged for storing such baggage from the day of its delivery until the day following the day of arrival of the passenger.

77. If loss, shortage of items or damage (damage) to luggage is detected, the carrier, at the request of the person who presented the luggage receipt and luggage tag, draws up a commercial act in 2 copies, one of which is handed over to the specified person for filing a claim with the carrier.

78. If the luggage, for the loss or shortage of which the carrier has paid appropriate compensation, is subsequently found, this luggage is returned to the bearer of the commercial act, subject to the return of the money previously paid to him for the loss or shortage of this luggage.

79. Refunds for travel, baggage transportation and carry-on luggage are made at the ticket sales point where the passenger purchased the ticket, as well as at other ticket sales points specified by the carrier.

80. Money is issued to the passenger against his signature in the statements for accepting tickets, baggage receipts and receipts for the carriage of hand luggage, which indicate the date and route number of regular transportation, the number and cost of the ticket, baggage receipt and receipt for the carriage of hand luggage.

81. Redemption of a ticket, baggage receipt and hand luggage receipt is confirmed by the signature of the ticket sales point cashier.

82. The availability of tickets, baggage receipts and hand luggage receipts for passengers is controlled by officials, authorized carriers, as well as other persons who are entrusted with such control in accordance with federal laws or the laws of constituent entities of the Russian Federation (hereinafter referred to as the controller).

If regular transportation is carried out using personalized tickets provided for in paragraph 47 of these Rules, passengers are boarded into the vehicle upon presentation of a personalized ticket to the controller, as well as an identification document of the passenger in accordance with the legislation of the Russian Federation (for children under 14 years of age - certificate birth certificate), on the basis of which a personalized ticket was issued.

83. A person who is stowaway is:

a) found during inspection in a vehicle without a ticket;

b) presenting a ticket without a cancellation mark, if cancellation of the ticket is mandatory;

c) who presented a counterfeit ticket;

d) who presented a ticket that has expired or which contains a surname and number of an identity document that do not correspond to the surname and number indicated in the identity document presented by this person;

e) who presented a previously used ticket;

f) presenting a ticket intended for a person who has been granted an advantage in paying for travel, and not having with him a document confirming the right to provide the specified advantage.

84. A person who is a ticketless person pays for travel from the point of embarkation to the point of destination in the manner established by the carrier. If the specified person declares a desire to leave the vehicle, payment is required for travel to the point at which such person leaves the vehicle. If it is impossible to determine the pick-up point, the fare is calculated from the initial point of departure of the vehicle.

85. A ticket intended for a person who has been granted an advantage in paying for travel, if a document confirming the right to the specified advantage is not provided, is confiscated. The confiscation of a ticket is documented by an act, the first copy of which is given to the person who presented the specified ticket.

86. In the case of transportation of children traveling with a passenger, controllers have the right to require such passenger to present documents confirming the age of the child (birth certificate or parents’ passport with a record of the child’s birth).

87. If luggage or hand luggage is found in a vehicle, the transportation or transportation of which is subject to payment and for which a baggage receipt or a receipt for the carriage of hand luggage is not issued, the owner of this baggage or this hand luggage is obliged to pay for their transportation from the point of embarkation to the destination in the manner established by the carrier. If the owner of the specified baggage or specified hand luggage declares a desire to leave the vehicle, transportation of the luggage or carriage of hand luggage to the point at which this owner leaves the vehicle is subject to payment. If the boarding point cannot be determined, the cost of transporting baggage or carrying hand luggage is calculated from the initial point of departure of the vehicle.

88. Payment of the cost of travel, transportation of baggage and carriage of hand luggage, provided for in paragraphs 84 and 87 of these Rules, does not exempt from payment of fines for travel without a ticket, transportation of baggage without payment and transportation of hand luggage in excess of the established free allowance established by the Code of the Russian Federation on Administrative offenses and laws of the constituent entities of the Russian Federation.

III. Transportation of passengers and luggage upon request

89. Transportation of passengers and luggage upon request is carried out by a vehicle provided on the basis of a charter agreement, the terms of which are determined by agreement of the parties in accordance with Article 27 of the Federal Law “Charter of Motor Transport and Urban Ground Electric Transport”.

90. The charter agreement may provide for the use of vehicles for the transportation of a certain group of persons or an indefinite number of persons.

91. A charter agreement providing for the use of vehicles for the transportation of a certain group of persons establishes the procedure for admitting these persons to board the vehicle in accordance with paragraph 92 of these Rules.

92. The boarding of persons specified in the charter agreement into a vehicle provided for the registered transportation of passengers and luggage is carried out upon presentation by these persons to the charterer of documents (service ID, excursion voucher, etc.) certifying their right to travel in this vehicle, and (or) in accordance with the list of passengers provided to the charterer by the charterer.

93. A charter agreement may be concluded in the form of an order for the provision of a vehicle for the transportation of passengers and luggage, issued by the charterer. The specified work order must contain the required details, which are presented in Appendix No. 4. In the work order for the provision of a vehicle for the transportation of passengers and luggage, it is allowed to place additional details that take into account the special conditions for the transportation of passengers and luggage under orders.

94. The charter agreement or a copy thereof, as well as the work order for the provision of a vehicle for the transportation of passengers and luggage, if the charter agreement is concluded in the form of the specified work order, are kept by the driver from the beginning to the end of the transportation of passengers and luggage according to the order and are presented mandatory at the request of officials of federal executive authorities authorized to monitor the availability of such documents among drivers.

95. A vehicle provided for the transportation of passengers and luggage on request is marked with signs with the inscription “Custom” placed:

a) above the windshield of the vehicle and (or) in the upper part of the windshield;

b) on the right side of the body along the direction of the vehicle;

c) on the rear window of the vehicle.

96. The height of the plate placed on the windshield must not exceed 140 mm, and the height of the plate placed on the windshield of vehicles of category "M3" must not exceed the minimum distance between the upper edge of the windshield and the upper boundary of its cleaning zone with a windshield wiper.

97. The short name of the freighter is indicated above the windshield and (or) on the right side of the body along the direction of the vehicle.

98. If the charter agreement provides for the use of vehicles for the transportation of an indefinite number of persons, a route indicator is installed on the right side of the body along the direction of the vehicle, on which the names of the starting and ending points, as well as intermediate stopping points of the route (if any), are placed.

99. Passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons are equipped with signs on which the following information is posted:

a) a conventional image of a vehicle (bus, trolleybus and tram) used to transport passengers and luggage on request;

b) names of the final and intermediate points of boarding (disembarkation) of passengers;

c) the start and end time of vehicle movement along the route;

d) schedule (for transportation of passengers and baggage carried out according to a schedule);

e) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

100. Passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons may be combined with stopping points on regular transport routes.

101. In addition to the information specified in paragraph 99 of these Rules, in addition to the information specified in paragraph 99 of these Rules, other information related to the transportation of passengers and baggage under orders may be placed on the signs at passenger pick-up (disembarkation) points used for transportation of an indefinite number of persons.

IV. Transportation of passengers and luggage by taxi

102. Transportation of passengers and luggage by passenger taxi is carried out on the basis of a public charter agreement concluded by the charterer directly with the driver of the passenger taxi or by accepting the charterer’s order for execution by the charterer.

103. The charterer’s order is accepted using any means of communication, as well as at the location of the charterer or his representative.

104. The charterer is obliged to register the charterer’s order accepted for execution in the registration log by entering the following information into it:

a) order number;

b) date of acceptance of the order;

c) order completion date;

d) place of pickup of a passenger taxi;

e) brand of passenger taxi, if the charter agreement provides for the charterer to choose the brand of passenger taxi;

f) the planned time of delivery of a passenger taxi.

105. In addition to the information specified in paragraph 104 of these Rules, the registration log may contain other information related to the transportation of passengers and luggage by passenger taxis.

106. The number of the order accepted for execution is communicated to the charterer.

107. Upon arrival of a passenger taxi at the place of its delivery, the charterer informs the charterer of the location, state registration plate, make and body color of the passenger taxi, as well as the surname, first name and patronymic of the driver and the actual time of delivery of the passenger taxi.

108. When traveling to a permanent parking place after the end of the working day, a passenger taxi can be provided for transportation only to a destination located near the permanent parking place.

109. The route for transporting passengers and luggage by passenger taxi is determined by the charterer. If the specified route is not determined, the passenger taxi driver is obliged to carry out transportation along the shortest route.

110. Payment for the use of a passenger taxi provided for the transportation of passengers and luggage is determined regardless of the actual mileage of the passenger taxi and the actual time of use (in the form of a fixed fee) or on the basis of established tariffs, based on the actual distance of transportation and (or) actual time use of passenger taxis, determined in accordance with the readings of the taximeter, which in this case is equipped with the passenger taxi.

111. The charterer issues to the charterer a cash receipt or a receipt in the form of a strict reporting form confirming payment for the use of a passenger taxi. The specified receipt must contain the required details, which are presented in Appendix No. 5. In the receipt for payment for the use of a passenger taxi, it is allowed to place additional details that take into account the special conditions for the transportation of passengers and luggage by passenger taxis.

112. In a passenger taxi, it is allowed to carry as hand luggage things that freely pass through doorways, do not dirty or damage the seats, and do not interfere with the driver’s control of the passenger taxi and the use of rear-view mirrors.

113. Baggage is transported in the luggage compartment of a passenger taxi. The dimensions of the luggage must allow it to be transported with the luggage compartment lid closed.

114. In passenger taxis it is prohibited to transport smelly and dangerous (flammable, explosive, toxic, corrosive, etc.) substances, bladed weapons and firearms without covers and packaging, things (objects) that contaminate vehicles or passengers’ clothing. It is allowed to transport in passenger taxis dogs in muzzles with leashes and bedding, small animals and birds in cages with a solid bottom (baskets, boxes, containers, etc.), if this does not interfere with the driver of driving a passenger taxi and using rear-view mirrors.

115. A passenger taxi is equipped with an orange identification lamp, which is installed on the roof of the vehicle and turns on when the passenger taxi is ready to transport passengers and luggage.

116. A color scheme is applied to the body of a passenger taxi, which is a composition of squares of contrasting colors arranged in a checkerboard pattern.

117. The following information is placed on the front panel of a passenger taxi to the right of the driver:

a) full or short name of the charterer;

b) terms of payment for using a passenger taxi;

c) driver’s business card with photo;

d) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

118. A passenger taxi must contain rules for using the relevant vehicle, which are provided to the charterer upon his request.

119. A passenger taxi traveling to a permanent parking place is equipped with a sign with the inscription “To the park”, which is placed in the upper part of the windshield. The height of this plate must not exceed 140 mm.

120. To verify compliance with the requirements for registration and equipment of passenger taxis provided for in paragraphs 110 and these Rules, the charterer is obliged to allow government officials authorized to carry out such an inspection into the passenger taxi.

121. The taxi rank is equipped with an information sign containing the following information:

a) the inscription “Taxi rank”;

b) operating hours of the taxi rank;

c) name, address and contact telephone numbers of the body providing control over the transportation of passengers and baggage.

V. Forgotten and found things

122. Persons who find forgotten items in a vehicle or on the territory of a bus station or bus station are required to report this to the conductor (driver) or an authorized official of the owner of the bus station or bus station.

123. The conductor (driver) or an authorized official of the owner of the bus station, bus station, who received a message about the discovery of forgotten items, organizes a check for the absence of items in these items that threaten the life and health of passengers, workers of road transport and urban ground electric transport.

124. If the check does not establish the presence of items in the forgotten things that threaten the life and health of passengers, workers of road transport and urban ground electric transport, the conductor (driver) or an authorized official of the owner of the bus station, the bus station that organized such a check, draw up a general act with a detailed description of the appearance of the things found and the circumstances of their discovery. A copy of the act is issued to the person who discovered the forgotten items.

125. The conductor (driver) transfers the forgotten and found items in the vehicle, along with the document against receipt, for storage to the authorized official of the owner of the bus station, bus station, which is located at the final point of the regular transportation route, or to the authorized official of the carrier or charterer.

126. Found and unclaimed items after the expiration of the storage period established by the owner of the bus station, bus station, carrier or charterer are subject to sale in the manner prescribed by Part 10 of Article 22 of the Federal Law “Charter of Road Transport and Urban Ground Electric Transport”.

127. If, at the end of an intercity trip, a passenger who has arrived at an intermediate stopping point on the transportation route discovers that he has forgotten things in the vehicle, this passenger has the right to contact the duty officer of any bus station or bus station where this vehicle stops. The duty officer of a bus station, bus station, upon a written application from a passenger, is obliged to immediately send a telegram, fax, e-mail message or telephone message to the nearest bus station, bus station along the route of the vehicle, indicating in them the place occupied by the passenger, a description of the forgotten things and the requirement to forward them to passenger's location. In such cases, all costs associated with the return of items (sending a telegram, fax or telephone message, packaging, transportation, etc.) are borne by their owner.

128. The person who has demanded the release of the found things must prove his right to them by indicating in writing the exact characteristics of the things.

129. When receiving things, the person who demanded their release must pay for the services provided to him by the owner of the bus station, bus station, carrier or freighter who issued the found things, and also issue a receipt for the receipt of things indicating in it his permanent place of residence and the number of the document certifying his personality.

VI. The procedure for filing claims and drawing up reports

130. The circumstances that are the basis for the emergence of liability of carriers, charterers, charterers and passengers when transporting passengers and baggage or providing vehicles for transporting passengers and baggage are certified by commercial acts and acts of general form.

131. A commercial act is drawn up when the following circumstances are identified:

a) discrepancy between the name and number of pieces of baggage and the data specified in the baggage receipt;

b) damage (damage) to luggage;

c) absence of baggage indicated in the baggage receipt;

d) detection of unclaimed baggage.

132. A commercial act is drawn up by the carrier on the day the circumstances subject to formalization by the act are discovered. If the commercial act cannot be drawn up within the specified period, it must be drawn up within the next 24 hours.

133. The commercial act is drawn up in 2 copies and filled out without blots or any corrections.

134. A commercial act must contain the following information:

a) a description of the condition of the luggage and the circumstances under which it was discovered to be unsafe;

b) information on whether the baggage was loaded, placed and secured correctly;

c) a description of the violation of the requirements for loading, stowing or securing baggage.

135. The commercial act is signed by the carrier, as well as by the passenger if he participates in checking the baggage. At the request of the passenger, the carrier is obliged to issue a commercial act within 3 days. If the carrier refuses to draw up a commercial act or when drawing up a commercial act in violation of established requirements, the passenger submits to the carrier a statement of such violations in writing. The carrier is obliged to give the passenger a reasoned response to the application within 3 days. If the validity of the application is confirmed, the passenger will not be charged for storing luggage during the time spent on drawing up the commercial act.

136. If other circumstances are identified that are not provided for in paragraph 131 of these Rules, acts of general form are drawn up.

137. Claims arising in connection with the transportation of passengers and luggage or the provision of vehicles for the transportation of passengers and luggage are presented to carriers or charterers at their location.

138. The following documents confirming the applicant’s right to file a claim, or copies thereof, certified in the prescribed manner, are attached to the claim:

a) commercial act - in case of damage, shortage or damage to baggage accepted for transportation;

b) a general form act - in case of delay in delivery of baggage or termination of transportation of passengers and baggage on order at the initiative of the charterer;

c) ticket - in case of delay in departure or delay in arrival of a vehicle performing regular transportation of passengers and luggage in intercity traffic;

d) a charter agreement or work order for the provision of a vehicle for the transportation of passengers and luggage - in the event of failure to provide a vehicle for the transportation of passengers and luggage as ordered.

Appendix No. 1
to the Rules for the carriage of passengers and
luggage by road and
urban ground
electric transport

Forms and required ticket details

With changes and additions from:

1. The following forms of tickets are allowed:

a) form N 1 - a one-time ticket for travel in suburban and intercity traffic with a fixed date and time of departure;

b) form No. 2 - a one-time ticket for travel in urban and suburban traffic with an open departure date within the specified period;

c) form No. 3 - a one-time ticket for travel in urban and suburban traffic in the vehicle in which the ticket was purchased;

d) form No. 4 - a long-term ticket for travel in urban and suburban traffic, granting the right to a fixed number of trips during a specified period of validity;

e) form N 5 - a long-term ticket for travel in urban and suburban traffic, granting the right to travel within a fixed amount;

f) form No. 6 - a long-term ticket for travel in urban and suburban traffic, granting the right to an unlimited number of trips during the specified period of validity;

g) form N 7 - one-time personalized ticket.

2. Ticket in form N 1

d) ticket validity area;

e) date of departure;

f) time of departure;

g) date of arrival;

h) time of arrival;

k) date of ticket sale;

l) time of ticket sale.

3. A ticket in Form No. 2 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the period of use of the ticket;

e) ticket validity area;

e) the cost of the ticket.

4. A ticket in Form No. 3 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the cost of the ticket.

5. A ticket in Form No. 4 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) number of trips;

e) period of use of the ticket;

f) validity period of the ticket;

g) ticket validity area;

h) ticket price;

i) the number of unused trips.

6. A ticket in Form No. 5 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

d) the amount deposited;

e) ticket validity area;

f) the balance of the deposited amount.

7. A ticket in Form No. 6 must include the following mandatory details:

a) name, series and number of the ticket;

b) name of the organization that issued the ticket;

c) the type of vehicle transporting the passenger;

The carrier is obliged to provide quality services to the required extent that satisfy the population's demand for movement and at the same time guarantee the safety of passengers. And also use vehicles efficiently and reduce transportation costs. The rules for organizing passenger transportation, enshrined in regulatory documents, are designed to ensure clear organization of the speedy delivery of passengers with the amenities they need.

General rules

The organization of passenger transportation is based on a systematic analysis of the direction and density of passenger flows using special techniques.

Based on the data received:

Passenger transportation can be carried out by an individual entrepreneur or a company that has received a special permit (license) for this type of activity.

The carrier, for the fee received from the passenger, undertakes, by providing a seat in the transport, to deliver the passenger to his destination. The right to travel is secured by contracts of carriage - a ticket, electronic or paper, and a baggage receipt. For discounted travel, as well as on rail and air transport, the ticket is issued using documents identifying the passenger and his right to the benefit. Resale or transfer of tickets to other persons is not permitted.

ON A NOTE! Traveling without a ticket, using a counterfeit ticket or a ticket issued for another person, or using a discount ticket without presenting a document certifying the right to a benefit, entails a fine for ticketless travel and payment for travel from the point of embarkation to the destination or point at which the free rider will leave the transport. If it is impossible to determine the pick-up point of the free rider, the fare is calculated from the starting point of departure of the transport.

The general rules for the carriage of passengers define the following conditions:

• reservations;
• ticketing;
• passenger services;
• transportation of pets, luggage, hand luggage;
• resolving conflict situations between passengers and carrier employees.

The carrier has the right to establish its own rules that do not contradict the general rules of passenger transportation and do not impair the quality of passenger service.

A passenger may be removed from transport if he:

• drunk and disturbing public order, disturbing (disembarked by police officers);
• in a painful condition, the manifestations of which disturb the peace of those around him, and there is no possibility of his separate accommodation (disembarked by doctors at the station where there are specialized medical facilities).

Custom and regular transportation

Passenger transportation can be divided according to the degree of passenger participation in determining the parameters of transportation.

The following transportations are highlighted:

1. Custom. The route, departure time, and stopping places are determined by the passenger. Transport is provided on the basis of a charter agreement, with conditions determined by agreement of the parties. When providing passenger taxi services, the freight agreement is concluded by the passenger directly with the driver. The passenger taxi has an orange lamp on the roof and a color scheme on the body. Inside there is information about the freighter, the driver, the body that controls the quality of transportation and the terms of payment for passenger taxi services.

2. Regular. They are carried out according to a predetermined schedule.

2.1. Stopping points are equipped with:

• information signs;
• protection from precipitation (for departures of more than 100 passengers per day);
• or are located on the territory of train stations, bus stations (for departures of 250 people per day and the maximum departure interval of transport along routes is more than 2 hours).

2.2. Transport is equipped with route number signs, indicating the starting and final stop. The cabin must indicate the address, telephone number and name of the carrier, regulatory authority, fare, location of fire extinguishers and stop buttons, etc.

Types of passenger transportation and regulatory documents

The current versions of the laws of the Russian Federation (RF) determine the conditions and basis for the interaction of transport structures among themselves, with users of transport services (passengers), taking into account the specifics of the types of transport used for transportation. The main regulations for each mode of transport are presented in Table 1.

Table 1.

Type of transportation by type of transport used	Regulatory documents of an industry and departmental nature that define the rules for organizing the transportation of passengers	Note
Rail transportation	“Charter of railway transport of the Russian Federation” dated January 10, 2003 N 18-FZ Decree of the Government of the Russian Federation dated 03/02/2005 N 111 “On approval”.	The organization of railway passenger transportation involves the provision at the station of an information desk, ticket offices, waiting rooms and rest rooms, and luggage storage rooms. As well as restaurants and buffets, sanitary and hygienic premises. To issue a ticket and upon boarding, the carrier requires the passenger's identification document. Smoking is prohibited on commuter trains (including in vestibules). On long-distance trains, smoking is allowed only in vestibules on the non-boiler side. Passengers along the route can use: a set of bed linen; hot tea at a set price; boiled drinking water (for long-distance trains).
Air transportation	“Air Code of the Russian Federation” dated March 19, 1997 N 60-FZ. Order of the Ministry of Transport of Russia dated June 28, 2007 N 82 “On approval of the Federal Aviation Rules “General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees.”	The organization of passenger road transport in terms of the activities of passenger taxis is regulated by Art. 9 of the Law “On Amendments...” dated 04/21/2011 N 69-FZ.
Sea and river transportation.	“Convention on the Carriage of Passengers and Their Luggage by Sea” (Athens, 12/13/1974)

Organization of passenger transportation requires serious support:

• analytical (research of passenger flows, route development, etc.);
• administrative (organizing the work of drivers, monitoring the level of their professional training, etc.);
• technical (preparation and equipment of transport; arrangement of stops, etc.).

Therefore, passenger transportation as a type of activity is subject to mandatory state licensing.